Founder & Business Owner
Self-employed
Ran daily operations end‑to‑end including order processing, inventory tracking and delivery coordination; responded to customer enquiries and complaints via WhatsApp, Instagram and phone, building repeat customers through consistent follow‑up; planned and produced social media content (photos, captions, short videos) to promote products and attract new buyers; wrote product descriptions and promotional messages; kept accurate records of orders, payments and expenses to monitor performance and plan stock.