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ADAEZE VICTORIA ONYEMELUKWE

Customer Service Manager

  • Nigeria
  • On Talentta since Oct 2026
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At a glance

About ADAEZE VICTORIA ONYEMELUKWE at a glance

ADAEZE VICTORIA ONYEMELUKWE (Customer Service Manager) is a professional based in Nigeria with a portfolio on Talentta. ADAEZE brings 6 years of professional experience, with strengths in Active Listening, Administrative Support, Claims Support and Client Support. ADAEZE studied B.Sc. Microbiology at University of Port Harcourt, Rivers State.

6+
Years experience
28+
Skills
4+
Roles held

About

Meet ADAEZE

Customer-focused Customer Service Representative with 2+ years of experience handling high‑volume inquiries across telecoms, hospitality, healthcare, and retail. Skilled in multitasking, clear communication of policy and service information, and collaborative follow‑ups. Detail‑oriented, dependable, and motivated to grow within a results‑driven insurance agency.

Expertise

What I bring

Intermediate

  • Active Listening
  • Administrative Support
  • Claims Support
  • Client Support
  • CRM
  • Cross-functional Team Collaboration
  • Customer care Service
  • Customer Inquiry Resolution
  • Customer Verification
  • Data Accuracy And Documentation
  • Data Entry
  • Email & Chat Support
  • Empathy
  • Information Privacy
  • Multitasking
  • Phone Support
  • Record Manager
  • Social Media Management (WhatsApp, Instagram, Facebook, Tiktok)
  • Time management

Foundational

  • Calendar Management Tools
  • Canva Design
  • CRM & Customer Record Management
  • Customer Service And Client Support
  • Goggle workspace
  • Microsoft Office suite
  • Multitasking & Stress Management
  • Office Productivity (Document Management, Reporting)
  • Policy Information & Customer Education

Career

Experience

  1. —

    Front Desk & Customer Support Intern (Medical Facility)

    Inec Clinic

    Handled front desk operations, answered phone and in‑person inquiries, provided accurate service information to patients; maintained and updated 600+ client records with 97% accuracy; assisted with appointment scheduling, follow‑ups, and issue resolution for 30+ clients weekly; documented interactions and prepared operational reports to support service efficiency reviews; recognized for professionalism, empathy, and attention to detail.

  2. —

    Customer Service & Operations Manager

    PlushHomesApartment

    Served as primary point of contact for guests via phone, chat, and in‑person; resolved issues maintaining a 95% guest satisfaction rate; maintained accurate guest records and service logs; coordinated with cleaning and maintenance teams; prepared monthly performance and customer experience reports identifying trends and recommending improvements; improved customer engagement and booking inquiries through clear communication and proactive follow‑up.

  3. —

    Administrative/Virtual Assistant

    Sling Resources Telecommunication Limited

    Produced and distributed visual and written content to promote brand; responded to customer inquiries about SIM cards, recharge cards, and service issues via phone, email, and chat; assisted customers with service updates and issue resolution; maintained accurate records of transactions, inventory, and interactions; collaborated with team members to escalate and resolve complex concerns.

  4. —

    Customer Service Representative

    Ify Stores

    Delivered personalized product recommendations, enhancing satisfaction and repeat visits; resolved order, delivery, and product issues promptly; handled high‑volume cash transactions with 98% end‑of‑day accuracy; built strong customer relationships leading to improved loyalty and referrals.

Foundations

Education & languages

University of Port Harcourt, Rivers State

B.Sc. Microbiology

Logos Girls International Secondary School

Secondary School Diploma

Quick answers

About ADAEZE

What does ADAEZE VICTORIA ONYEMELUKWE do?

ADAEZE VICTORIA ONYEMELUKWE (Customer Service Manager) is a professional based in Nigeria with a portfolio on Talentta. ADAEZE brings 6 years of professional experience, with strengths in Active Listening, Administrative Support, Claims Support and Client Support. ADAEZE studied B.Sc. Microbiology at University of Port Harcourt, Rivers State.

Where is ADAEZE VICTORIA ONYEMELUKWE based?

ADAEZE VICTORIA ONYEMELUKWE is based in Nigeria.

What are ADAEZE's top skills?

ADAEZE's top skills are Active Listening (Intermediate), Administrative Support (Intermediate), Claims Support (Intermediate), Client Support (Intermediate), CRM (Intermediate) and Cross-functional Team Collaboration (Intermediate).

How can I hire ADAEZE VICTORIA ONYEMELUKWE?

Create a free employer account on Talentta to contact ADAEZE, invite them to apply for a role or schedule an interview.

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