ADEBANJO SUNMISOLA RACHEL

Customer Support Specialist

Nigeria
On Talentta since Sept 2026

Appointment Scheduling✦Complaint Resolution✦Email & Chat Support✦Epic✦Escalation Management✦Excel ,Microsoft word✦Genesys Cloud✦invoice verification✦Oubound Calls✦Patient Registration✦Retention✦Sales Force✦Slack✦Time management✦Zendesk✦Appointment Scheduling✦Complaint Resolution✦Email & Chat Support✦Epic✦Escalation Management✦Excel ,Microsoft word✦Genesys Cloud✦invoice verification✦Oubound Calls✦Patient Registration✦Retention✦Sales Force✦Slack✦Time management✦Zendesk✦

At a glance

ADEBANJO SUNMISOLA RACHEL (Customer Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. ADEBANJO brings 6 years of professional experience, with strengths in Appointment Scheduling, Complaint Resolution, Email & Chat Support and Epic. ADEBANJO studied Bachelor of Agriculture at Olabisi Onabanjo University, Ogun State, Nigeria.

6+
Years experience: 15+
Skills: 3+
Roles held

About

Meet ADEBANJO

Customer Support Specialist with 5+ years of experience resolving customer and patient inquiries across phone, email, and chat in fast‑paced contact‑center and healthcare‑adjacent environments. Handles 200‑250 interactions daily while sustaining 90%+ quality, productivity, and customer‑satisfaction metrics. Skilled with leading CRM and support platforms (Epic, Salesforce, Zendesk, Genesys Cloud). Known for clear communication, fast problem‑solving, and building customer trust. Seeking to bring proven service and retention skills to a global remote support team.

Expertise

What I bring

Intermediate

Appointment Scheduling
Complaint Resolution
Email & Chat Support
Epic
Escalation Management
Excel ,Microsoft word
Genesys Cloud
invoice verification
Oubound Calls
Patient Registration
Retention
Sales Force
Slack
Time management
Zendesk

Career

Experience

Jan 2020 —
Customer Service Representative II
Placement via Aspen Heights (Remote)
Handle 200‑250 customer and patient interactions daily across phone, email, and chat; sustain 90%+ performance across quality, productivity, and satisfaction metrics; resolve inquiries on appointment scheduling, insurance verification, patient registration, billing, and account support; log interactions in Epic and Genesys Cloud; coordinate with cross‑functional teams via Slack; partner with billing, scheduling, and clinical support to close complex cases.
Jan 2020 —
Front Desk Personnel & Customer Support
Cromwell Courtyard Hotel
Primary point of contact for guests; managed reservations, inquiries, complaints, and service requests; resolved guest concerns on the spot and coordinated with housekeeping, maintenance, and management; maintained guest records and reservation logs using Microsoft Word and Excel.
Jan 2020 —
Customer Support & Sales Representative
Kirby Avalir Nig. Ltd.
Generated new business through outbound outreach, referrals, and in‑person engagement; delivered product demonstrations and maintained long‑term relationships; supported customers through full sales cycle and post‑sale follow‑up; tracked leads and accounts in Salesforce and Zendesk.

Foundations

Education & languages

Olabisi Onabanjo University, Ogun State, Nigeria

Bachelor of Agriculture

Quick answers

About ADEBANJO

What does ADEBANJO SUNMISOLA RACHEL do?

Where is ADEBANJO SUNMISOLA RACHEL based?

ADEBANJO SUNMISOLA RACHEL is based in Nigeria.

What are ADEBANJO's top skills?

ADEBANJO's top skills are Appointment Scheduling (Intermediate), Complaint Resolution (Intermediate), Email & Chat Support (Intermediate), Epic (Intermediate), Escalation Management (Intermediate) and Excel ,Microsoft word (Intermediate).

How can I hire ADEBANJO SUNMISOLA RACHEL?

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