Founder & CEO
Fashion Retail & Importation Business
Provided excellent customer support to 200+ walk‑in and online clients, handling inquiries, complaints, and feedback professionally; achieved high customer satisfaction and retention through active listening, empathy, and prompt issue resolution; processed orders, managed inventory, and coordinated order fulfillment from concept to delivery; built strong client relationships through clear communication, follow‑ups, and excellent service delivery; trained and supervised staff on customer service standards and sales techniques.