Operations Manager & Customer Success Manager
BETHIA CLOTHIERS & BRIDALS BY BETHIA
Managed end‑to‑end operations for a fashion and bridal brand, coordinating sales, production, fittings, and deliveries. Oversaw customer experience from inquiry to collection, ensuring high client satisfaction and repeat business. Coordinated bridal consultations, fitting schedules, alterations, and event timelines. Monitored production progress with designers, tailors, and vendors to maintain quality and delivery timelines. Implemented operational and customer service processes that improved workflow efficiency, order tracking, and client communication. Resolved customer issues promptly while supporting sales and retention initiatives.