Help Desk Officer, Dispute Resolution Team
Access Bank Plc, Lagos
Serve as first point of contact on the help desk, attending to customer issues, enquiries, and complaints relating to transaction disputes.
Adetunji Mariam Temilade
Help Desk Officer, Dispute Resolution Team
- Nigeria
- On Talentta since Jul 2026
At a glance
About Adetunji Mariam Temilade at a glance
Adetunji Mariam Temilade (Help Desk Officer, Dispute Resolution Team) is a professional based in Nigeria with a portfolio on Talentta. Adetunji brings 6 years of professional experience, with strengths in Bank Reconciliation, Chargeback Processing & Management, Client Relationship Management and Cross-functional Team Collaboration. Adetunji studied Higher National Diploma (HND) at The Oke Ogun Polytechnic.
- 6+
- Years experience
- 10+
- Skills
- 7+
- Roles held
01
About
Meet Adetunji
Results-driven banking professional with 10+ years of experience in financial services, specialising in settlement, reconciliation, and dispute resolution.
02
Expertise
What I bring
Intermediate
- Bank Reconciliation
- Chargeback Processing & Management
- Client Relationship Management
- Cross-functional Team Collaboration
- Data Analysis & Reporting (Excel, PowerPoint)
- Dispute Investigation & Resolution
- Employee Records & Documentation
- Exception Identification & Escalation
- Regulatory Compliance
- Transaction Processing & Reconciliation
03
Career
Experience
—
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E-Business Operations & Dispute Resolution Officer
Access Bank Plc, Lagos
Managed e-business operations including monitoring of electronic payment channels, transaction processing, and system exception management.
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Customer Service Representative – Retail Operations & E-Channels
Access Bank Plc, Abuja
Supported retail banking operations with a focus on e-channel products including Cards, Mobile App, and USSD services.
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Banking Associate – Domestic Operations
Polaris Bank Limited
Processed domestic transactions and ensured accurate posting and reconciliation of entries.
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Financial Advisor
Heirs Life Assurance
Advised clients on financial and insurance products, ensuring accurate account documentation.
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Customer Service Representative
Guaranty Trust Bank
Managed and resolved customer complaints and transaction inquiries with a high first-contact resolution rate.
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Office Assistant
United Bank for Africa
Provided administrative and operational support to branch operations.
04
Foundations
Education & languages
The Oke Ogun Polytechnic
Higher National Diploma (HND)
The Oke Ogun Polytechnic
Ordinary National Diploma (OND)
New Era Girls Secondary School
SSCE
05
Quick answers
About Adetunji
What does Adetunji Mariam Temilade do?
Adetunji Mariam Temilade (Help Desk Officer, Dispute Resolution Team) is a professional based in Nigeria with a portfolio on Talentta. Adetunji brings 6 years of professional experience, with strengths in Bank Reconciliation, Chargeback Processing & Management, Client Relationship Management and Cross-functional Team Collaboration. Adetunji studied Higher National Diploma (HND) at The Oke Ogun Polytechnic.
Where is Adetunji Mariam Temilade based?
Adetunji Mariam Temilade is based in Nigeria.
What are Adetunji's top skills?
Adetunji's top skills are Bank Reconciliation (Intermediate), Chargeback Processing & Management (Intermediate), Client Relationship Management (Intermediate), Cross-functional Team Collaboration (Intermediate), Data Analysis & Reporting (Excel, PowerPoint) (Intermediate) and Dispute Investigation & Resolution (Intermediate).
How can I hire Adetunji Mariam Temilade?
Create a free employer account on Talentta to contact Adetunji, invite them to apply for a role or schedule an interview.
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