Customer Representative Officer
Tanbram Benchmark International
Attended to customer inquiries via phone, WhatsApp, email and in person; provided information on flights, hotels, visas and travel packages; assisted with bookings, cancellations and ticket changes; guided clients through visa requirements; followed up on bookings and visa applications; resolved complaints professionally; explained costs and payment procedures; maintained accurate records; coordinated with airlines, hotels and embassies; ensured post‑trip satisfaction.