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ANN OSAKWE

Customer Service Representative

  • Nigeria
  • On Talentta since Aug 2026
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Portrait of ANN OSAKWE

At a glance

About ANN OSAKWE at a glance

ANN OSAKWE (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. ANN brings 6 years of professional experience, with strengths in Ability To Multitask, Call Center Operations, canva and Complaint Resolution. ANN studied B.Sc. Forestry and Wildlife Management at Federal University of Agriculture, Abeokuta.

6+
Years experience
15+
Skills
3+
Roles held

About

Meet ANN

Customer service professional with over 3 years of experience across call center, live chat, and email support, including consultative sales and fintech transaction support. Skilled at resolving complaints, tracking KPIs, and maintaining accurate records while building client trust and retention. Trained on Zendesk, Gorgias, and Shopify support tools.

Expertise

What I bring

Intermediate

  • Ability To Multitask
  • Call Center Operations
  • canva
  • Complaint Resolution
  • Customer Relations
  • Data Entry & Management
  • Email & Chat Support
  • Goggle workspace
  • Gorgias
  • Microsoft Office suite
  • Shopify
  • Slack
  • UTM Tracking
  • Zendesk
  • Zoom

Career

Experience

  1. —

    Customer Service Representative

    The Tonic Technologies

    Resolved customer inquiries on gift card transactions, bill payments, and gadget purchases across calls, chat, and messaging. Tracked delayed transactions and verified payment statuses, escalating complex cases to the appropriate teams. Guided customers through platform processes, payment procedures, and service timelines to reduce repeat inquiries. Investigated and resolved complaints on failed transactions and payment discrepancies, improving customer trust.

  2. —

    Customer Service Representative

    Insight Proxim Consulting

    Supported clients through the consultation process, addressing concerns and providing timely updates. Advised prospective clients on suitable business opportunities based on their interests and goals. Followed up with leads and existing clients, helping convert enquiries into business opportunities.

  3. —

    Customer Service Representative

    Max Lock Consultancy

    Handled customer and stakeholder inquiries on project updates, transportation services, and operations via phone, email, and in person. Resolved complaints and service-related issues, escalating complex matters when necessary. Maintained accurate customer records and documentation while ensuring confidentiality of sensitive information. Collaborated with project and administrative teams to improve service delivery and overall satisfaction.

Foundations

Education & languages

Federal University of Agriculture, Abeokuta

B.Sc. Forestry and Wildlife Management

Quick answers

About ANN

What does ANN OSAKWE do?

ANN OSAKWE (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. ANN brings 6 years of professional experience, with strengths in Ability To Multitask, Call Center Operations, canva and Complaint Resolution. ANN studied B.Sc. Forestry and Wildlife Management at Federal University of Agriculture, Abeokuta.

Where is ANN OSAKWE based?

ANN OSAKWE is based in Nigeria.

What are ANN's top skills?

ANN's top skills are Ability To Multitask (Intermediate), Call Center Operations (Intermediate), canva (Intermediate), Complaint Resolution (Intermediate), Customer Relations (Intermediate) and Data Entry & Management (Intermediate).

How can I hire ANN OSAKWE?

Create a free employer account on Talentta to contact ANN, invite them to apply for a role or schedule an interview.

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