IT Support & Service Desk
St. Catherine's Specialist Hospital
Provided first- and second-line technical support to staff; maintained helpdesk logs and implemented preventive fixes; supported PACS/RIS workflows and EMR/HMIS/LIS environments; managed routers, switches, access points, CCTV, VoIP and shared drives; implemented basic cybersecurity controls; handled user account onboarding/offboarding and asset inventory; coordinated with vendors and trained users on IT and cybersecurity best practices.