Ayomide Oluwakemi Fatoye

Customer Success Manager

Nigeria
On Talentta since Oct 2026

Active Listening✦Client Relationship Management✦Compliance Awareness✦CRM (Zendesk, Freshdesk, Zoho)✦Customer Retention Strategies✦Data Accuracy And Documentation✦Email And Digital Communication Tools✦emotional Intelligence✦Escalation Handling✦Escalation Management✦Financial Record Management✦Intercom/LiveChat✦Leadership And Team Collaboration✦MS Office/365 (Outlook, Word, Excel, Access)✦Omnichannel Support✦Proactive Client Engagement✦Problem Resolution✦Salesforce Fundamentals✦SOP Documentation & Process Improvement✦Voice Of Customer Reporting✦- Problem-Solving✦Asana✦collaboration✦Complaint Handling✦Data Accuracy✦documentation✦Empathy✦Freshdesk✦Goggle workspace✦HubSpot✦Intercom CRM✦KYC & Compliance Escalations✦LiveChat✦Microsoft Teams✦Notion✦Power BI (In Review)✦Process Improvement Mindset✦Self-Leadership✦Slack✦SurveyMonkey✦Trello✦Typeform✦Workflow & SOP Development✦Zendesk✦ZOHO✦Active Listening✦Client Relationship Management✦Compliance Awareness✦CRM (Zendesk, Freshdesk, Zoho)✦Customer Retention Strategies✦Data Accuracy And Documentation✦Email And Digital Communication Tools✦emotional Intelligence✦Escalation Handling✦Escalation Management✦Financial Record Management✦Intercom/LiveChat✦Leadership And Team Collaboration✦MS Office/365 (Outlook, Word, Excel, Access)✦Omnichannel Support✦Proactive Client Engagement✦Problem Resolution✦Salesforce Fundamentals✦SOP Documentation & Process Improvement✦Voice Of Customer Reporting✦- Problem-Solving✦Asana✦collaboration✦Complaint Handling✦Data Accuracy✦documentation✦Empathy✦Freshdesk✦Goggle workspace✦HubSpot✦Intercom CRM✦KYC & Compliance Escalations✦LiveChat✦Microsoft Teams✦Notion✦Power BI (In Review)✦Process Improvement Mindset✦Self-Leadership✦Slack✦SurveyMonkey✦Trello✦Typeform✦Workflow & SOP Development✦Zendesk✦ZOHO✦

At a glance

Ayomide Oluwakemi Fatoye (Customer Success Manager) is a professional based in Nigeria with a portfolio on Talentta. Ayomide brings 6 years of professional experience, with strengths in Active Listening, Client Relationship Management, Compliance Awareness and CRM (Zendesk, Freshdesk, Zoho). Ayomide studied B.Sc. Accounting at Federal University of Technology, Akure (FUTA).

6+
Years experience: 45+
Skills: 4+
Roles held

About

Meet Ayomide

Customer‑obsessed client service professional with 4+ years of experience in fintech, banking, insurance and the public sector. Skilled at managing high‑volume omnichannel interactions, meeting SLA targets, and driving retention. Proficient in CRM platforms (Zendesk, Freshdesk, Zoho) and financial record management, with strong compliance and KYC awareness. Known for taking ownership of complex escalations, collaborating across departments, and delivering proactive client engagement.

Expertise

What I bring

Intermediate

Active Listening
Client Relationship Management
Compliance Awareness
CRM (Zendesk, Freshdesk, Zoho)
Customer Retention Strategies
Data Accuracy And Documentation
Email And Digital Communication Tools
emotional Intelligence
Escalation Handling
Escalation Management
Financial Record Management
Intercom/LiveChat
Leadership And Team Collaboration
MS Office/365 (Outlook, Word, Excel, Access)
Omnichannel Support
Proactive Client Engagement
Problem Resolution
Salesforce Fundamentals
SOP Documentation & Process Improvement
Voice Of Customer Reporting

Foundational

- Problem-Solving
Asana
collaboration
Complaint Handling
Data Accuracy
documentation
Empathy
Freshdesk
Goggle workspace
HubSpot
Intercom CRM
KYC & Compliance Escalations
LiveChat
Microsoft Teams
Notion
Power BI (In Review)
Process Improvement Mindset
Self-Leadership
Slack
SurveyMonkey
Trello
Typeform
Workflow & SOP Development
Zendesk
ZOHO

Career

Experience

Jan 2020 —
Virtual Relationship Manager — Finance & Operations
Wema Bank Plc
Managed high‑volume client interactions across email, chat and phone on Zendesk and Freshdesk; conducted account reviews, KYC verification and digital banking troubleshooting; maintained audit‑ready records in Zoho CRM; acted as escalation point for complex financial disputes; identified recurring complaint patterns and escalated to finance; championed Voice of Customer insights for process improvement.
Jan 2020 —
Assistant Agency Manager
Allianz Nigeria Insurance Ltd
Supervised a team of agents handling client accounts, policy renewals and premium collections; served as escalation point for complex complaints; monitored premium pipelines and improved collection efficiency; designed client engagement processes that boosted retention and renewal conversion; ensured compliance‑ready records per NAICOM regulations.
Jan 2020 —
Accounts Assistant
MPP&UD, Lagos State Government
Maintained accurate financial records and ledgers in line with government accounting standards; processed accounts payable/receivable with proper coding and approvals; supported internal and external audits by preparing documentation; delivered zero material discrepancies during audit cycles.
Jan 2020 —
Sales & Client Accounts Representative
Da‑Bank Plc
Handled end‑to‑end order processing, invoicing and after‑sales support for B2B and B2C clients; kept precise transaction and payment records; developed negotiation, credit monitoring and commercial communication skills in a high‑volume sales environment.

Foundations

Education & languages

Federal University of Technology, Akure (FUTA)

B.Sc. Accounting

Quick answers

About Ayomide

What does Ayomide Oluwakemi Fatoye do?

Where is Ayomide Oluwakemi Fatoye based?

Ayomide Oluwakemi Fatoye is based in Nigeria.

What are Ayomide's top skills?

Ayomide's top skills are Active Listening (Intermediate), Client Relationship Management (Intermediate), Compliance Awareness (Intermediate), CRM (Zendesk, Freshdesk, Zoho) (Intermediate), Customer Retention Strategies (Intermediate) and Data Accuracy And Documentation (Intermediate).

How can I hire Ayomide Oluwakemi Fatoye?

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