At a glance
AZEEZ IBIKUNLE (Customer Experience Manager) is a professional based in Nigeria with a portfolio on Talentta. AZEEZ brings 6 years of professional experience, with strengths in - Attention to Detail, - Problem-Solving, Banking Operations and Client Relationship Management. AZEEZ studied B.Sc. Mass Communication at Federal University Oye Ekiti.
About
Results-driven customer service and banking professional with experience in customer experience management, retail collections, and frontline banking operations. Skilled in complaint resolution, service quality monitoring, transaction support, and customer relationship management within fast-paced banking environments. Recognized for strong communication skills, attention to detail, and commitment to delivering excellent customer experience.
Expertise
Career
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United Bank for Africa PLC (UBA CFC)
Handle customer inquiries, complaints, and service requests across multiple banking channels. Provide prompt resolution to customer issues related to accounts and digital banking services. Maintain records of customer interactions and complaint resolutions. Support service delivery improvements and maintain compliance with internal policies.
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Lagos Traffic Radio
Assisted with data entry, report preparation, and document management. Maintained and organized office records, files, and documents. Scheduled meetings, interviews, and appointments for management and presenters. Managed incoming calls, emails, and official correspondence. Provided administrative and clerical support to ensure smooth daily operations of the radio station.
Foundations
B.Sc. Mass Communication
Higher National Diploma (HND) Mass Communication
National Diploma (ND) Mass Communication
Quick answers
AZEEZ IBIKUNLE (Customer Experience Manager) is a professional based in Nigeria with a portfolio on Talentta. AZEEZ brings 6 years of professional experience, with strengths in - Attention to Detail, - Problem-Solving, Banking Operations and Client Relationship Management. AZEEZ studied B.Sc. Mass Communication at Federal University Oye Ekiti.
AZEEZ IBIKUNLE is based in Nigeria.
AZEEZ's top skills are - Attention to Detail (Intermediate), - Problem-Solving (Intermediate), Banking Operations (Intermediate), Client Relationship Management (Intermediate), Communications (Intermediate) and Complaint Resolution (Intermediate).
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