Baba Mshelia

Customer Service Representative

Nigeria
On Talentta since Sept 2026

- Attention to Detail✦Administrative, communication, computer skills✦Analytical skills✦Call Center Operations✦Customer Satisfaction✦Customer Support✦Data Entry And Analysis With S.P.S.S.✦Delivery Tracking✦documentation✦GIS And RS Applications✦High Integrity✦Laboratory & Technical Support✦payment processing✦Record Maintenance✦Report Writing & Documentation✦team player✦- Attention to Detail✦Administrative, communication, computer skills✦Analytical skills✦Call Center Operations✦Customer Satisfaction✦Customer Support✦Data Entry And Analysis With S.P.S.S.✦Delivery Tracking✦documentation✦GIS And RS Applications✦High Integrity✦Laboratory & Technical Support✦payment processing✦Record Maintenance✦Report Writing & Documentation✦team player✦

At a glance

Baba Mshelia (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. Baba brings 6 years of professional experience, with strengths in - Attention to Detail, Administrative, communication, computer skills, Analytical skills and Call Center Operations. Baba studied Master of Science (M.Sc) in Geographic Information System (GIS) at Nassarawa State University, Keffi.

6+
Years experience: 16+
Skills: 3+
Roles held

About

Meet Baba

A dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent and successful at satisfying different types of customers with creative and knowledgeable solutions.

Expertise

What I bring

Intermediate

- Attention to Detail
Administrative, communication, computer skills
Analytical skills
Call Center Operations
Customer Satisfaction
Customer Support
Data Entry And Analysis With S.P.S.S.
Delivery Tracking
documentation
GIS And RS Applications
High Integrity
Laboratory & Technical Support
payment processing
Record Maintenance
Report Writing & Documentation
team player

Career

Experience

Jan 2020 —
Customer Service Officer / Sales and Marketing
Yola Electricity Distribution Company (YEDC)
Data capturing and monitoring of all assigned distribution transformers; inspection to reduce energy theft and debt recovery; communicate with customers regarding account services, statements and balances; drive cash collection activities; inform customers of overdue bills and collect payments; create monthly customer record maintenance documents; recommend potential services by analyzing customer needs; resolve service problems by clarifying complaints, determining causes, explaining solutions, expediting corrections and following up.
Jan 2020 —
Logistics Officer
Mshe Global Enterprise
Planned and coordinated logistics operations to ensure on‑time delivery; managed inventory, ordered supplies and prevented shortages; maintained warehouse operations including proper storage and handling; worked with suppliers and vendors for timely procurement and issue resolution; ensured compliance with company policies, safety standards and regulations; solved logistics problems such as delays, damaged goods and supply‑chain disruptions.
Jan 2020 —
Property Registration Officer (NYSC)
Nassarawa State Geographic Information Service (NAGIS)
Captured, stored and updated geographically referenced information; verified land information from the Land Information System; maintained inventory of data collection and monitoring; processed land registration and Certificate of Occupancy issuance.

Foundations

Education & languages

Nassarawa State University, Keffi

Master of Science (M.Sc) in Geographic Information System (GIS)

University of Maiduguri

Bachelor of Science (B.Sc) in Geography

Hands‑on Computer Institute (HIIT)

Diploma in Information Technology (DIT)

Abbas Maje Nassarawa Secondary School, Kano

Senior Secondary School Certificate (SSCE)

Ebony Nursery and Primary School, Kano

First School Leaving Certificate (FSLC)

Quick answers

About Baba

What does Baba Mshelia do?

Where is Baba Mshelia based?

Baba Mshelia is based in Nigeria.

What are Baba's top skills?

Baba's top skills are - Attention to Detail (Intermediate), Administrative, communication, computer skills (Intermediate), Analytical skills (Intermediate), Call Center Operations (Intermediate), Customer Satisfaction (Intermediate) and Customer Support (Intermediate).

How can I hire Baba Mshelia?

Create a free employer account on Talentta to contact Baba, invite them to apply for a role or schedule an interview.

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