At a glance
Bisola Adeniji (Customer Success Manager) is a professional based in Nigeria with a portfolio on Talentta. Bisola brings 6 years of professional experience, with strengths in Corporate Administration, Cross-functional Team Collaboration, Customer Experience and Customer Feedback.
About
Customer Success and CX Operations specialist with 7+ years driving retention, escalation management, and CRM optimization across fintech, technology, and professional services. Proven ability to generate revenue (e.g., $30K in 90 days), improve SLA compliance to 95‑98%, boost retention by 25% and increase support efficiency by 30% through workflow automation. Skilled at translating customer feedback into product and process improvements, building knowledge bases, and leading cross‑functional teams to resolve complex issues.
Expertise
Career
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Hairitage Hub
Lead day‑to‑day client experience operations including service recovery, complaints, escalations and retention; monitor enquiries, bookings and payments to identify friction points; collaborate with operations and frontline teams to resolve issues; track interactions via CRM and inform operational decisions; train teams on communication standards; produce CX reports to improve repeat business and efficiency.
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Mavapay
Generated $30K+ turnover in three months through fintech product sales and upsell campaigns; supported onboarding, product usage and first‑level troubleshooting; improved onboarding satisfaction by 18%; reduced sales‑cycle time by 20% via Salesforce lead tracking enhancements; documented cases and coordinated resolutions with support and compliance.
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Grace Technologies
Handled 300+ daily enquiries with 98% SLA compliance; increased retention by 25% through proactive engagement; created FAQs and help content reducing repetitive requests; automated Salesforce and HubSpot workflows boosting efficiency ~30%; tracked cases and fed frontline feedback into process improvements.
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Meadow Hall Group
Reduced churn by 20% by improving journey touchpoints; delivered multi‑channel support achieving 95% first‑contact resolution; coordinated communications and feedback with internal teams; produced documentation and training guides for consistency; supported digital campaigns for engagement and retention.
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Danielle Chambers
Managed client enquiries, escalations and follow‑ups while maintaining confidentiality; streamlined onboarding reducing intake time 25%; maintained compliance‑aligned documentation; coordinated information flow among clients and stakeholders to ensure timely case resolution.
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True Rebel Fashion Co.
Led escalation processes cutting resolution time 15%; grew customer lifetime value 10% via loyalty initiatives; contributed over $200K revenue through customer‑focused business development and relationship management.
Quick answers
Bisola Adeniji (Customer Success Manager) is a professional based in Nigeria with a portfolio on Talentta. Bisola brings 6 years of professional experience, with strengths in Corporate Administration, Cross-functional Team Collaboration, Customer Experience and Customer Feedback.
Bisola Adeniji is based in Nigeria.
Bisola's top skills are Corporate Administration (Intermediate), Cross-functional Team Collaboration (Intermediate), Customer Experience (Intermediate), Customer Feedback (Intermediate), Customer Onboarding (Intermediate) and Customer Success (Intermediate).
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