Guest Service Agent / Receptionist
Jara Beach Resort
['Welcomed guests and ensured smooth arrival experiences', 'Processed check‑ins and check‑outs', 'Managed room reservations and bookings', 'Assisted guests with hotel information and local attractions', 'Resolved guest concerns efficiently', 'Participated in staff training programmes', 'Maintained company policies and service standards', 'Supported daily front‑office operations']