Computer & Mobile Phone Software Technician
Self‑Employed – Computer & Mobile Phone Software Technician
Computer troubleshooting – hardware and software diagnostics, repairs, and system optimization; diagnosed and resolved 1000+ issues including OS installation, boot failures, data recovery, and virus removal; optimized performance and implemented backup protocols, reducing repeat service requests by 30% through client education; managed hotspot internet service business – network setup, user management, bandwidth optimization; handled end‑to‑end customer support, inventory and documentation while maintaining a 4.8/5 satisfaction rate.