Talentta Logo

Chiagozie Stellamaris Okafor

Customer Support Specialist

  • Nigeria
  • On Talentta since Oct 2026
Hire Chiagozie CV
Portrait of Chiagozie Stellamaris Okafor

At a glance

About Chiagozie Stellamaris Okafor at a glance

Chiagozie Stellamaris Okafor (Customer Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. Chiagozie brings 6 years of professional experience, with strengths in Asynchronous Support, Client Communication & Follow-Up, Complaint Resolution and Customer Engagement. Chiagozie studied Bachelor of Laws (LL.B) at Abia State University, Uturu, Nigeria.

6+
Years experience
25+
Skills
2+
Roles held

About

Meet Chiagozie

Dedicated Customer Support and Service professional with specialized expertise in multi-channel helpdesk management, ticket resolution, client satisfaction, and operational support. HubSpot and Zendesk certified with a proven track record of achieving 98% SLA compliance, 95% CSAT scores, and managing 50+ weekly support inquiries and customer transactions. Adept at asynchronous communication, cross-functional remote collaboration, ticket tracking, and delivering exceptional client experiences.

Expertise

What I bring

Intermediate

  • Asynchronous Support
  • Client Communication & Follow-Up
  • Complaint Resolution
  • Customer Engagement
  • Excel ,Microsoft word
  • Goggle workspace
  • Guest Relations
  • HubSpot Service Hub
  • Inventory Control
  • Logistics Management
  • Multi-Channel Helpdesk Management
  • Notion
  • Order Processing
  • Sales Tracking
  • Slack
  • Ticket Resolution
  • Vendor & Stakeholder Management
  • Zendesk Support
  • Zoho Office

Foundational

  • - Problem-Solving
  • Business Acumen
  • Cross-functional Team Collaboration
  • English
  • Research & Written Communication
  • Strong Verbal Communication

Career

Experience

  1. —

    Sales, Customer Support & Logistics Associate

    MODE LAGOS

    Managed 50+ weekly customer support inquiries and service requests across phone, email, chat, and social channels, maintaining 98% SLA compliance. Resolved complex customer escalations achieving a 95% CSAT score. Processed and dispatched 40+ weekly orders with 100% accuracy, coordinating quality assurance, packaging, and logistics workflows. Scaled sales and support conversions to 50+ per week, exceeding monthly targets by 15% through consultative upselling and tailored product recommendations. Tracked 150+ SKUs, eliminating stockouts and streamlining inventory control operations. Collaborated with cross-functional teams using Slack and Google Workspace to optimize service operations and client communication protocols.

  2. —

    Office & Operations Assistant

    TOBY'S MEN'S WEAR

    Handled 30+ client support inquiries weekly across digital channels with response times under 2 hours. Provided comprehensive administrative support and customer service operations, ensuring seamless execution of daily business routines. Maintained meticulous physical and digital ticketing records, documentation, and inventory tracking logs with 100% accuracy. Partnered with team leads on scheduling, stakeholder coordination, and service workflow optimization.

Foundations

Education & languages

Abia State University, Uturu, Nigeria

Bachelor of Laws (LL.B)

Seat of Wisdom Secondary School, Enugu, Nigeria

Secondary Education (WASSCE)

Quick answers

About Chiagozie

What does Chiagozie Stellamaris Okafor do?

Chiagozie Stellamaris Okafor (Customer Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. Chiagozie brings 6 years of professional experience, with strengths in Asynchronous Support, Client Communication & Follow-Up, Complaint Resolution and Customer Engagement. Chiagozie studied Bachelor of Laws (LL.B) at Abia State University, Uturu, Nigeria.

Where is Chiagozie Stellamaris Okafor based?

Chiagozie Stellamaris Okafor is based in Nigeria.

What are Chiagozie's top skills?

Chiagozie's top skills are Asynchronous Support (Intermediate), Client Communication & Follow-Up (Intermediate), Complaint Resolution (Intermediate), Customer Engagement (Intermediate), Excel ,Microsoft word (Intermediate) and Goggle workspace (Intermediate).

How can I hire Chiagozie Stellamaris Okafor?

Create a free employer account on Talentta to contact Chiagozie, invite them to apply for a role or schedule an interview.

Work with Chiagozie

Great teams start with great people.

Hire Chiagozie on Talentta Build your own portfolio