Digital Marketing & Customer Relations Manager
Reiz Continental Hotel
Led a team of digital marketing executives, content creators and designers to execute multi‑channel campaigns; developed and executed social media and content strategies that increased brand awareness and online visibility; managed customer inquiries across digital platforms improving response time and satisfaction; maintained and optimized WordPress, WooCommerce, Shopify, Airbnb and other booking platforms while supporting SEO and revenue growth; planned and ran paid campaigns on Google Ads, Meta, Instagram and TikTok driving bookings and sales; tracked KPIs and cost‑per‑booking, created content calendars and coordinated photo/video shoots; assisted with administrative coordination and business communications.
