Customer Service Representative
At a glance
CHINONYELUM NWOBI (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. CHINONYELUM brings 6 years of professional experience, with strengths in Customer Success, Customer Support, Digital Tools and documentation. CHINONYELUM studied Bachelor of Science in Psychology at Imo State University.
About
Compassionate Customer Service and Sales Agent with 3+ years of experience providing phone, chat, WhatsApp, and CRM-based support in remote and fast-paced environments. Skilled at building rapport, resolving customer concerns with empathy, documenting interactions accurately, and maintaining professionalism during high-volume interactions. Recognized for strong communication, active listening, and delivering dependable, customer-focused service.
Expertise
Career
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24 Hours Group (Safer Road Rescue)
Handled 80+ inbound and outbound calls daily assisting customers with roadside emergencies across the US and Canada; dispatched and coordinated with 30+ drivers to improve response times; qualified leads achieving 7-15 jobs dispatched per shift; provided real-time updates and maintained high satisfaction; documented interactions in CRM and resolved concerns with remote teams.
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Bioharb Global Limited
Delivered customer support via phone and WhatsApp handling 40 leads daily; identified needs, recommended products, scheduled appointments and met sales targets; built long-term relationships through follow‑up calls; maintained accurate records in proprietary CRM; coordinated logistics, order processing, shipment tracking and timely deliveries.
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Silver Gate Pharmacy
Assisted customers in selecting healthcare products, increased sales through consultative and cross‑selling, built strong relationships, resolved inquiries promptly, processed transactions accurately and supported inventory management.
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MSME Business School
Managed executive calendars, appointments, travel; prepared correspondence, reports and meeting minutes; maintained filing systems and confidential records; served as first point of contact for calls, emails and visitors, providing administrative support and coordinating meetings and training sessions.
Foundations
Bachelor of Science in Psychology
O’level (SSCE)
Quick answers
CHINONYELUM NWOBI (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. CHINONYELUM brings 6 years of professional experience, with strengths in Customer Success, Customer Support, Digital Tools and documentation. CHINONYELUM studied Bachelor of Science in Psychology at Imo State University.
CHINONYELUM NWOBI is based in Nigeria.
CHINONYELUM's top skills are Customer Success (Intermediate), Customer Support (Intermediate), Digital Tools (Intermediate), documentation (Intermediate), HR & Operations (Intermediate) and Office Administration (Intermediate).
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