At a glance
CHIOMA OKONKWO (Operations Manager) is a professional based in Nigeria with a portfolio on Talentta. CHIOMA brings 6 years of professional experience, with strengths in Active Listening, Auditing & Reporting, Client Relationship Management and Client Service Excellence. CHIOMA studied B.Sc. Building at University of Jos.
About
Customer-focused professional with over 6 years of experience in retail operations, customer service, and business support. Skilled at handling inquiries, resolving complaints, and building strong client relationships that drive retention and sales. Proficient in communication, CRM systems, problem‑solving, and delivering positive service experiences in fast‑paced environments. Recognized for improving satisfaction, streamlining processes, and exceeding performance targets.
Expertise
Career
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Skin101 Clinics
Oversee front‑desk service operations, ensuring smooth client booking, inquiries, and service coordination; handle client concerns and feedback to improve satisfaction and retention; develop service procedures that reduced response time; train staff on customer engagement and professional communication standards; maintain accurate customer records and documentation.
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ORIKI Spa
Managed daily customer bookings, inquiries, and scheduling for high client volume; resolved complaints promptly, maintaining strong client loyalty; improved booking efficiency by 25% reducing wait times; generated monthly performance reports tracking service metrics and trends; ensured consistent service quality and satisfaction.
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Alert Stores
Assisted customers with product selection, inquiries, and complaints; exceeded sales targets by 20% through effective engagement and upselling; improved satisfaction ratings and increased repeat customers by 25%; handled transactions, returns, and service issues; trained staff on best practices.
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DO5 Groups
Managed customer inquiries via phone and in‑person; maintained customer database and order records with high accuracy; processed 200+ orders monthly while ensuring excellent client communication; resolved order issues maintaining >95% satisfaction; supported sales team with follow‑ups and relationship management.
Foundations
B.Sc. Building
Quick answers
CHIOMA OKONKWO (Operations Manager) is a professional based in Nigeria with a portfolio on Talentta. CHIOMA brings 6 years of professional experience, with strengths in Active Listening, Auditing & Reporting, Client Relationship Management and Client Service Excellence. CHIOMA studied B.Sc. Building at University of Jos.
CHIOMA OKONKWO is based in Nigeria.
CHIOMA's top skills are Active Listening (Intermediate), Auditing & Reporting (Intermediate), Client Relationship Management (Intermediate), Client Service Excellence (Intermediate), Complaint Resolution (Intermediate) and Conflict Resolution & Negotiation (Intermediate).
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