At a glance
David Nnorom (IT Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. David brings 6 years of professional experience, with strengths in Active Directory, Antivirus, AutoCAD & Technical Documentation and Cloud Computing (Azure, AWS, GCP, DigitalOcean).
About
Experienced IT Support Specialist with over 12 years of hands‑on expertise in troubleshooting, system administration, and end‑user support across Windows, macOS, and cloud‑based environments. Proven ability to improve ticket resolution rates, mentor junior staff, and deliver high‑quality technical documentation. Skilled in Active Directory, Office 365, network diagnostics, and a range of ticketing platforms (JIRA, Zendesk, ServiceNow). Fluent in English with intermediate French and German, and proficient in Nigerian Pidgin.
Expertise
Career
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Lenkeys Global Services
Improved ticket closure rate by 60%; diagnosed and resolved software, network, and hardware issues via omni‑channel platforms; enhanced system functionality and availability; maintained technical documentation; mentored junior staff.
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Owl Labs
Provided timely resolutions through phone, email, chat, and ticketing (Salesforce Service Cloud, JIRA); supported integrations and large‑scale deployments; trained partner engineers; collaborated with cross‑functional teams and tracked support metrics via dashboards.
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Hench Global Services
Enhanced system functionality and availability; documented resolutions and updated technical docs; mentored junior staff to ensure consistent service delivery.
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Blotech Communications
Improved ticket closure rate by 40%; configured and maintained secure LAN/WAN networks; implemented security measures and vulnerability assessments; produced performance reports; mentored junior IT staff.
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Nielsen IQ
Led a research team of 10 across 23 LGAs; developed study protocols and data collection tools; managed timelines, budgets, and deliverables; mentored assistants; collaborated with stakeholders; prepared reports and manuscripts.
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Blotech Communications
Provided onboarding support and training for new clients; collaborated on success strategies; supported retention and upsell efforts; documented feedback for product improvement.
Foundations
Bachelor of Science in Computer Science
Quick answers
David Nnorom (IT Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. David brings 6 years of professional experience, with strengths in Active Directory, Antivirus, AutoCAD & Technical Documentation and Cloud Computing (Azure, AWS, GCP, DigitalOcean).
David Nnorom is based in Nigeria.
David's top skills are Active Directory (Intermediate), Antivirus (Intermediate), AutoCAD & Technical Documentation (Intermediate), Cloud Computing (Azure, AWS, GCP, DigitalOcean) (Intermediate), End‑User Training (Intermediate) and Fixed Asset Management (Intermediate).
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