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Deborah Michael

Customer Support Specialist

  • Nigeria
  • On Talentta since Sept 2026
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At a glance

About Deborah Michael at a glance

Deborah Michael (Customer Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. Deborah brings 6 years of professional experience, with strengths in - Attention to Detail, - Crisis Management, - Problem-Solving and Appointment Scheduling. Deborah studied Bachelor of Technology (B.Tech.) in Library and Information Technology at Federal University of Technology, Minna, Nigeria.

6+
Years experience
19+
Skills
4+
Roles held

About

Meet Deborah

Customer Support Specialist with over 4 years of experience delivering high‑volume, multi‑channel support in healthcare, fintech and telecommunications. Expert at resolving 50‑70 inquiries daily via phone, email, live chat, WhatsApp and social media while maintaining professionalism, empathy and accuracy. Skilled in ticket resolution, CRM systems, onboarding, quality assurance, documentation and remote collaboration. Proven ability to produce operational reports, protect confidential records and work cross‑functionally in distributed teams.

Expertise

What I bring

Intermediate

  • - Attention to Detail
  • - Crisis Management
  • - Problem-Solving
  • Appointment Scheduling
  • Client Relationship Management
  • collaboration
  • Complaint Resolution
  • Customer Experience
  • Customer Onboarding
  • Customer Success
  • Customer Support
  • Data Entry
  • documentation
  • Email & Chat Support
  • Escalation Management
  • Phone Support
  • Quality assurance
  • Ticket Resolution
  • Time management

Career

Experience

  1. —

    Customer Support Specialist | Client Liaison Officer

    Nordica Fertility Centre

    Resolved 50‑70 daily inquiries across phone, email, WhatsApp, social media and virtual consultations; managed onboarding, registration, documentation, appointment scheduling and electronic consent; handled up to 50 support tickets with accurate follow‑up; prepared weekly/monthly operational reports; maintained confidential patient records and ensured compliance; collaborated with healthcare and administrative teams; performed quality assurance on clinical documentation; managed front‑desk operations.

  2. —

    Customer Support Specialist

    I‑Recharge‑Tech Innovations Ltd

    Handled issues related to online payments, electricity services, VTU transactions and wallet funding; investigated transactions via CRM/CMS, documented cases and escalated complex issues; provided product information with consistent follow‑up; prepared reports on queries and complaints for service monitoring.

  3. —

    Customer Support Specialist

    ISON BPO International Limited (MTN Customer Care)

    Delivered high‑volume support for telecommunications customers, resolving product, account, billing and service inquiries; documented interactions and created service tickets per SOPs; researched issues and escalated technical concerns; supported Lumos Solar customers with product troubleshooting and record maintenance.

  4. —

    Information Scientist (NYSC)

    National Library of Nigeria

    Supported administrative operations, records management and digital documentation; assisted users with information requests and ISBN preparation.

Foundations

Education & languages

Federal University of Technology, Minna, Nigeria

Bachelor of Technology (B.Tech.) in Library and Information Technology

Quick answers

About Deborah

What does Deborah Michael do?

Deborah Michael (Customer Support Specialist) is a professional based in Nigeria with a portfolio on Talentta. Deborah brings 6 years of professional experience, with strengths in - Attention to Detail, - Crisis Management, - Problem-Solving and Appointment Scheduling. Deborah studied Bachelor of Technology (B.Tech.) in Library and Information Technology at Federal University of Technology, Minna, Nigeria.

Where is Deborah Michael based?

Deborah Michael is based in Nigeria.

What are Deborah's top skills?

Deborah's top skills are - Attention to Detail (Intermediate), - Crisis Management (Intermediate), - Problem-Solving (Intermediate), Appointment Scheduling (Intermediate), Client Relationship Management (Intermediate) and collaboration (Intermediate).

How can I hire Deborah Michael?

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