DIVINE-JOY KENECHUKWU CHIAMAKA

Business Operations Manager

Nigeria
On Talentta since Oct 2026

Portrait of DIVINE-JOY KENECHUKWU CHIAMAKA

- Feedback Collection & Analysis✦Appointment Coordination✦Business Planning✦Candidate Relationship Building✦Client Communication & Follow-Up✦Client Enquiries & Consultations✦Client Follow-up & Engagement✦Client Needs Assessment✦Customer care Service✦Customer Relationship Management And Partnership Relationship Management✦Customer Retention Strategies✦Issue Resolution✦Lead Generation✦Market Research✦Presentation Slides✦Referral‑Based Sales✦Sales & Customer Conversion✦Sales, customer relations, client acquisition✦Service Recovery✦Social Media Marketing✦canva✦Competitor/Market Observation✦documentation✦Google Sheets✦Opportunity Research✦Pitch Deck Development✦Proposal Development✦Record-Keeping & Documentation✦Social Media Platforms✦Strong Proficiency In Microsoft Office Suite (Word, Excel, PowerPoint)✦- Feedback Collection & Analysis✦Appointment Coordination✦Business Planning✦Candidate Relationship Building✦Client Communication & Follow-Up✦Client Enquiries & Consultations✦Client Follow-up & Engagement✦Client Needs Assessment✦Customer care Service✦Customer Relationship Management And Partnership Relationship Management✦Customer Retention Strategies✦Issue Resolution✦Lead Generation✦Market Research✦Presentation Slides✦Referral‑Based Sales✦Sales & Customer Conversion✦Sales, customer relations, client acquisition✦Service Recovery✦Social Media Marketing✦canva✦Competitor/Market Observation✦documentation✦Google Sheets✦Opportunity Research✦Pitch Deck Development✦Proposal Development✦Record-Keeping & Documentation✦Social Media Platforms✦Strong Proficiency In Microsoft Office Suite (Word, Excel, PowerPoint)✦

At a glance

DIVINE-JOY KENECHUKWU CHIAMAKA (Business Operations Manager) is a professional based in Nigeria with a portfolio on Talentta. DIVINE-JOY brings 6 years of professional experience, with strengths in - Feedback Collection & Analysis, Appointment Coordination, Business Planning and Candidate Relationship Building. DIVINE-JOY studied Bachelor of Science (B.Sc.) in Anatomy at Nnamdi Azikiwe University.

6+
Years experience: 30+
Skills: 4+
Roles held

About

Meet DIVINE-JOY

Customer‑focused business and operations professional with hands‑on experience in client acquisition, sales, CRM, service delivery and business planning. Founder of a service‑based venture that served 60‑80+ clients, coordinated 70+ appointments and managed 30+ suppliers. Strong research, market analysis and technical writing skills from academic projects. Highly organised, responsive and able to work independently with minimal supervision.

Expertise

What I bring

Intermediate

- Feedback Collection & Analysis
Appointment Coordination
Business Planning
Candidate Relationship Building
Client Communication & Follow-Up
Client Enquiries & Consultations
Client Follow-up & Engagement
Client Needs Assessment
Customer care Service
Customer Relationship Management And Partnership Relationship Management
Customer Retention Strategies
Issue Resolution
Lead Generation
Market Research
Presentation Slides
Referral‑Based Sales
Sales & Customer Conversion
Sales, customer relations, client acquisition
Service Recovery
Social Media Marketing

Foundational

canva
Competitor/Market Observation
documentation
Google Sheets
Opportunity Research
Pitch Deck Development
Proposal Development
Record-Keeping & Documentation
Social Media Platforms
Strong Proficiency In Microsoft Office Suite (Word, Excel, PowerPoint)

Career

Experience

Jan 2020 —
Founder & Business Operations Manager
The_haus_of_slay.ng
Coordinated day‑to‑day operations, managed 70+ client appointments, served 60‑80+ clients, sourced and maintained relationships with 30+ vendors (15 preferred), handled procurement of hair‑extension products, maintained organized client/supplier records, oversaw client communication from enquiry to post‑service follow‑up, resolved service issues, created promotional and retention initiatives, built TikTok presence (150+ posts, 858 followers, top video 600k+ views).
Jan 2020 —
Business Strategy & Pitch Deck Development (Project)
DEXA Business and Entrepreneurship Program
Developed a comprehensive business plan, conducted market analysis, created operational strategy and financial projections, drafted investor‑oriented pitch deck, incorporated tutor feedback through multiple review rounds, achieved final approval of all business documents.
Jan 2020 —
Research Project – Effects of Topical MMA on Lungs of Adult Female Wistar Rats
Nnamdi Azikiwe University
Designed and executed undergraduate research, maintained detailed records, performed histopathology, literature review, statistical analysis, wrote technical dissertation and defended findings as part of B.Sc. requirements.
Jan 2020 —
Family Business Support — Store Operations
Glory’s Fashion World
Supported daily retail activities, organized stock, performed inventory checks, assisted customers, maintained store appearance, handled routine administrative tasks.

Foundations

Education & languages

Nnamdi Azikiwe University

Bachelor of Science (B.Sc.) in Anatomy

Quick answers

About DIVINE-JOY

What does DIVINE-JOY KENECHUKWU CHIAMAKA do?

Where is DIVINE-JOY KENECHUKWU CHIAMAKA based?

DIVINE-JOY KENECHUKWU CHIAMAKA is based in Nigeria.

What are DIVINE-JOY's top skills?

DIVINE-JOY's top skills are - Feedback Collection & Analysis (Intermediate), Appointment Coordination (Intermediate), Business Planning (Intermediate), Candidate Relationship Building (Intermediate), Client Communication & Follow-Up (Intermediate) and Client Enquiries & Consultations (Intermediate).

How can I hire DIVINE-JOY KENECHUKWU CHIAMAKA?

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