Front Desk Specialist
ECKOSTEPH ENTERPRISE
Handled check-ins and check-outs for 50+ guests daily, reducing wait times. Answered and directed 60+ calls per day. Resolved guest issues, maintaining satisfaction ratings around 95%. Performed office tasks including filing, data entry, and supply management. Provided local recommendations and arranged restaurant or tour bookings. Managed payments, balanced cash drawer, and ensured record accuracy. Verified IDs, issued visitor passes, and monitored lobby safety. Trained four new team members on booking system and front desk procedures.