Team Lead, Information Technology & Communication (ICT)
System Installation & Management
Led server, inverter and communications infrastructure installation; reduced downtime 20%. Managed internet provisioning, 42‑unit rack setup, and support for 50+ users. Achieved 95% user satisfaction, implemented backup strategies cutting data loss 25%, administered Dynamics NAV and Dynamics 365 with 96% satisfaction, configured VPNs, firewalls, DMZs, and Tally ERP. Installed CCTV, fibre‑optic for LPG plant, weighbridge software, and business continuity plan improving emergency preparedness 15%.