At a glance
EHUWA WURAOLA (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. EHUWA brings 6 years of professional experience, with strengths in - Attention to Detail, Analytical skills, Effective communication and interpersonal skills. and Leadership And Team Collaboration. EHUWA studied OND, Office Technology Management at Yaba College of Technology.
About
Results‑driven customer service and administrative professional with a track record of enhancing operational efficiency, improving customer satisfaction, and optimizing service delivery. Adept at managing high‑volume customer interactions, implementing process improvements, and leveraging technology to streamline operations. Proven ability to meet and exceed performance metrics while maintaining a customer‑centric approach.
Expertise
Career
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PalmPay Limited
Handled an average of 150+ customer inquiries daily with a 95% response rate for inbound calls and chat requests; resolved 90% of issues on first contact, reducing escalations and improving retention; assisted in training new hires, improving team efficiency and cutting average call resolution time by 20%.
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Ecobank Nigeria Ltd
Assisted customers with loan applications and product information; logged and updated interactions on CRM; handled inquiries via phone, email, and other channels ensuring timely resolution; maintained accurate records and compliance; collaborated with departments to process requests and improve service delivery.
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New Castle Hotel, Lekki Phase 1
Welcomed and assisted 200+ guests weekly, ensuring seamless check‑in/out; implemented a guest feedback system that raised satisfaction ratings by 30%; managed front desk operations, call handling and appointment scheduling, reducing wait times by 40%.
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Marquis Courier Services
Increased office efficiency by 30% through a digital filing system; handled customer inquiries and complaints achieving a 95% positive feedback rate; managed inventory and procurement of supplies, cutting operational costs by 20%.
Foundations
OND, Office Technology Management
Senior School Certificate Examination (SSCE)
Quick answers
EHUWA WURAOLA (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. EHUWA brings 6 years of professional experience, with strengths in - Attention to Detail, Analytical skills, Effective communication and interpersonal skills. and Leadership And Team Collaboration. EHUWA studied OND, Office Technology Management at Yaba College of Technology.
EHUWA WURAOLA is based in Nigeria.
EHUWA's top skills are - Attention to Detail (Intermediate), Analytical skills (Intermediate), Effective communication and interpersonal skills. (Intermediate), Leadership And Team Collaboration (Intermediate), Microsoft Word & Computer Proficiency (Intermediate) and Multitasking & Stress Management (Intermediate).
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