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EL-MERCY IGUADE

Loan Recovery Officer

  • Nigeria
  • On Talentta since Sept 2026
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Portrait of EL-MERCY IGUADE

At a glance

About EL-MERCY IGUADE at a glance

EL-MERCY IGUADE (Loan Recovery Officer) is a professional based in Nigeria with a portfolio on Talentta. EL-MERCY brings 6 years of professional experience, with strengths in - Attention to Detail, - Problem-Solving, Account Management and Auditing & Reporting. EL-MERCY studied B.Sc. Criminology and Security Studies at University of Jos, Plateau State.

6+
Years experience
19+
Skills
3+
Roles held

About

Meet EL-MERCY

Loan Recovery and Customer Support professional with experience in loan repayment follow‑up, customer engagement, account management and financial services operations. Currently at Bfree, handling outstanding loan obligations, repayment negotiations and difficult conversations while maintaining accurate records and escalating issues. Skilled in KYC/AML documentation, strong communication, attention to detail, accountability and a willingness to learn.

Expertise

What I bring

Intermediate

  • - Attention to Detail
  • - Problem-Solving
  • Account Management
  • Auditing & Reporting
  • Confidentiality & Information Handling
  • CRM And Record Keeping
  • Customer Service & Communication
  • Delinquency Follow‑up
  • documentation
  • Excel
  • Google Sheets
  • Issue Escalation
  • KYC
  • Loan Recovery
  • Microsoft Office suite
  • Needs Identification
  • Payment Issue Investigation
  • Repayment Follow‑up
  • Repayment Negotiation

Career

Experience

  1. —

    Loan Recovery Officer

    Bfree

    Follow up with customers regarding outstanding loan obligations and repayment commitments; engage customers through appropriate communication channels to encourage timely repayment; discuss repayment situations and work toward practical commitments; handle difficult and uncooperative customers professionally; monitor assigned accounts and follow up consistently; identify payment‑related issues and escalate as needed; maintain accurate records of interactions and account updates; protect customer information and follow established procedures; work toward recovery objectives while maintaining professionalism.

  2. —

    Customer Support Specialist

    Outsource Global Technologies Limited

    Handle customer enquiries and complaints via calls, email and live chat; investigate issues, gather information and provide resolutions or escalations; maintain accurate customer records using CRM and workplace tools; collaborate with internal teams to resolve operational issues; manage high volume of interactions with accuracy and professionalism; identify recurring concerns and communicate feedback to relevant teams.

  3. —

    KYC & AML Documentation

    None

    Compiled, reviewed and organized customer documentation for KYC and regulatory requirements; checked documentation for completeness and accuracy; handled sensitive customer information with care.

Foundations

Education & languages

University of Jos, Plateau State

B.Sc. Criminology and Security Studies

ALISON

Diploma in Customer Service

Quick answers

About EL-MERCY

What does EL-MERCY IGUADE do?

EL-MERCY IGUADE (Loan Recovery Officer) is a professional based in Nigeria with a portfolio on Talentta. EL-MERCY brings 6 years of professional experience, with strengths in - Attention to Detail, - Problem-Solving, Account Management and Auditing & Reporting. EL-MERCY studied B.Sc. Criminology and Security Studies at University of Jos, Plateau State.

Where is EL-MERCY IGUADE based?

EL-MERCY IGUADE is based in Nigeria.

What are EL-MERCY's top skills?

EL-MERCY's top skills are - Attention to Detail (Intermediate), - Problem-Solving (Intermediate), Account Management (Intermediate), Auditing & Reporting (Intermediate), Confidentiality & Information Handling (Intermediate) and CRM And Record Keeping (Intermediate).

How can I hire EL-MERCY IGUADE?

Create a free employer account on Talentta to contact EL-MERCY, invite them to apply for a role or schedule an interview.

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