At a glance
ELABOR FELICITY OMOZUA (Hospitality Supervisor) is a professional based in Nigeria with a portfolio on Talentta. ELABOR brings 6 years of professional experience, with strengths in Client Support, CRM & Customer Record Management, Customer Service And Query Resolution and Food Safety & Hygiene. ELABOR studied Bachelor of Science in Biochemistry at University of Benin, Edo State, Nigeria.
About
Results‑driven Customer Service & Hospitality professional with over 6 years of experience leading front‑line teams, managing guest relations and delivering measurable service improvements in hotels, restaurants and retail. Proven ability to boost satisfaction scores, cut service delays and mentor staff to exceed expectations. Skilled in quality‑assurance environments, process compliance, complaint resolution and building loyal customer relationships.
Expertise
Career
—
South Town Place, Lekki Phase I, Lagos
Oversee daily restaurant and bar floor operations, manage service staff, coordinate shift schedules and table management, handle guest complaints, monitor bar inventory and enforce food safety standards, train and mentor new team members on service standards and upselling techniques.
—
New House Hotel and Suites – Ikorodu, Lagos
Directed daily hotel operations across multiple departments, increased customer satisfaction by 20% through workflow redesign and staff training, achieved 90% first‑contact resolution on complaints, recruited and performance‑managed frontline staff.
—
Ibisun Hotel and Suites – Ikorodu, Lagos
Managed front‑desk operations for 20+ daily guests, streamlined check‑in/out processes, maintained 98% guest satisfaction, reduced service delays by 25% via cross‑department coordination, processed reservations and billing with zero reconciliation errors.
—
Felas Classic (Remote)
Handled end‑to‑end customer interactions with sub‑4‑hour response time, built a portfolio of 30+ retail/wholesale clients, grew online engagement by 50% through personalized virtual support.
—
Guinness Nigeria Plc – Benin City
Managed incoming feedback and enquiries, supported promotional campaigns that raised market share by 25%, assisted sales team with documentation and logistics.
—
Ijebu‑Igbo Local Government Secretariat – Ogun State
Provided data entry, correspondence management and administrative documentation, coordinated public communication and outreach for community development initiatives.
Foundations
Bachelor of Science in Biochemistry
Quick answers
ELABOR FELICITY OMOZUA (Hospitality Supervisor) is a professional based in Nigeria with a portfolio on Talentta. ELABOR brings 6 years of professional experience, with strengths in Client Support, CRM & Customer Record Management, Customer Service And Query Resolution and Food Safety & Hygiene. ELABOR studied Bachelor of Science in Biochemistry at University of Benin, Edo State, Nigeria.
ELABOR FELICITY OMOZUA is based in Nigeria.
ELABOR's top skills are Client Support (Intermediate), CRM & Customer Record Management (Intermediate), Customer Service And Query Resolution (Intermediate), Food Safety & Hygiene (Intermediate), Guest Relations & Hospitality Management (Intermediate) and Multitasking & Stress Management (Intermediate).
Create a free employer account on Talentta to contact ELABOR, invite them to apply for a role or schedule an interview.
Work with ELABOR
