At a glance
Emmanuel Arua James (Customer Service Manager) is a professional based in Nigeria with a portfolio on Talentta. Emmanuel brings 6 years of professional experience, with strengths in - Problem-Solving, Cold Calling, Conflict Resolution & Negotiation and Goggle workspace. Emmanuel studied B.A. History and International Relations at Abia State University.
About
Resourceful Customer Service Supervisor and Administrator with over 12 years of experience in customer support, administration, and warehousing. Proven ability to boost client retention, reduce complaints, and increase revenue through strong communication, conflict resolution, and problem‑solving skills. Adept at leading teams, coordinating with sales and logistics, and implementing policies that enhance service quality.
Expertise
Career
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Elken Global
Supervised a team of seven agents, increased client retention by 85%, reduced complaints by 40%, handled enquiries via hotline, documented issues in CRM, engaged B2B and B2C customers, provided product guidance, collaborated on policies, coordinated with sales and logistics, and drove sales through persuasive communication.
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Tiens Nigeria
Generated a 60% increase in annual revenue through cold‑calling, maintained CRM records, answered client queries, and sustained polite communication despite rejections.
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Tiens Nigeria
Managed all administrative duties, maintained office equipment, oversaw daily operations, liaised with the General Manager on policies, prepared monthly budgets, and controlled inventory.
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Tiens Nigeria
Provided product assistance, handled face‑to‑face enquiries, and resolved queries via a dedicated hotline.
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Evergreen Alliance Limited
Cleared consignments, oversaw shipping operations, managed distribution and warehousing, tracked inventory, ensured safe storage, and reconciled physical stock with digital records.
Foundations
B.A. History and International Relations
Quick answers
Emmanuel Arua James (Customer Service Manager) is a professional based in Nigeria with a portfolio on Talentta. Emmanuel brings 6 years of professional experience, with strengths in - Problem-Solving, Cold Calling, Conflict Resolution & Negotiation and Goggle workspace. Emmanuel studied B.A. History and International Relations at Abia State University.
Emmanuel Arua James is based in Nigeria.
Emmanuel's top skills are - Problem-Solving (Intermediate), Cold Calling (Intermediate), Conflict Resolution & Negotiation (Intermediate), Goggle workspace (Intermediate), Lead Generation (Intermediate) and Microsoft Office suite (Intermediate).
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