IT System Support / Data Analyst
Valencia Hotel
Analyzed and interpreted data to identify trends and actionable insights; developed interactive dashboards and reports using Excel and Power BI; wrote SQL queries for data extraction and transformation; monitored KPIs and delivered timely reports; performed data cleaning and validation; prepared ad‑hoc reports for management; installed, configured, and maintained IT systems, reducing downtime; diagnosed and resolved hardware, software, and network issues; implemented basic security controls and antivirus solutions; provided technical support and performed preventive maintenance.