At a glance
Emmanuel Okukusie (Customer Support Representative) is a professional based in Nigeria with a portfolio on Talentta. Emmanuel brings 6 years of professional experience, with strengths in - Crisis Management, - Problem-Solving, Active Listening and Communications.
About
Customer‑focused professional with over 3 years of experience delivering phone, email and chat support in fast‑paced environments. Handles 50+ daily interactions, achieving a 95% satisfaction rate through effective CRM management, issue resolution, de‑escalation and cross‑functional coordination. Proven communicator who thrives in remote, distributed teams.
Expertise
Career
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B‑Rite Communication
Manage 50+ daily customer interactions across phone, email, and chat while maintaining a 95% satisfaction rate. Use HubSpot CRM to document interactions, track tickets and follow up unresolved issues. Prioritize tickets, reducing response time by 30%. Collaborate with cross‑functional teams to resolve complex issues and handle escalated, sensitive concerns with professionalism and empathy.
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Skyline ICT Consult
Primary point of contact for new and existing clients, handling inquiries throughout the customer journey. Managed concerns and conflicts, coordinated resolutions, and maintained positive relationships. Liaised with technical and project teams to convey requirements, resolve issues and accelerate project processes. Followed up on client requests, ensured timely updates, and supported communication between clients and internal teams while handling multiple inquiries simultaneously.
Quick answers
Emmanuel Okukusie (Customer Support Representative) is a professional based in Nigeria with a portfolio on Talentta. Emmanuel brings 6 years of professional experience, with strengths in - Crisis Management, - Problem-Solving, Active Listening and Communications.
Emmanuel Okukusie is based in Nigeria.
Emmanuel's top skills are - Crisis Management (Intermediate), - Problem-Solving (Intermediate), Active Listening (Intermediate), Communications (Intermediate), Complaint Resolution (Intermediate) and Conflict Resolution & Negotiation (Intermediate).
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