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Eniola Alayo

Professional

  • Nigeria
  • On Talentta since Sept 2026
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At a glance

About Eniola Alayo at a glance

Eniola Alayo (Professional) is a professional based in Nigeria with a portfolio on Talentta. Eniola brings 6 years of professional experience, with strengths in - Crisis Management, - Problem-Solving, Accounts Payable Support and Appointment Scheduling.

6+
Years experience
19+
Skills
5+
Roles held

About

Meet Eniola

Customer Support & Operations Professional with nearly four years of experience delivering exceptional service across phone, email, chat, WhatsApp and social media. Skilled in onboarding, account support, appointment scheduling, complaint resolution, CRM management and administrative coordination. Adept at handling high‑volume interactions, resolving issues efficiently and building strong relationships while maintaining high service standards. Proficient with GoHighLevel, Zendesk, Salesforce, Zoho CRM, UPDOX, Practice Fusion, Google Workspace, Microsoft Office, Teams and Slack. Known for excellent communication, attention to detail, problem‑solving and thriving in remote, fast‑paced environments.

Expertise

What I bring

Intermediate

  • - Crisis Management
  • - Problem-Solving
  • Accounts Payable Support
  • Appointment Scheduling
  • Client Relationship Management
  • Complaint Resolution
  • CRM And Record Keeping
  • Customer Experience
  • Customer Onboarding
  • Customer Success
  • Customer Support
  • Data Entry
  • documentation
  • Email & Chat Support
  • Employee Relations & Conflict Management
  • HR & Operations
  • Phone Support
  • Retention
  • WhatsApp Support

Career

Experience

  1. —

    Virtual Medical Assistant / Customer Support Specialist (Remote)

    Digital Process Innovation Limited

    Managed high‑volume patient communications across phone, email, SMS and chat; handled inbound/outbound calls, appointment scheduling and follow‑ups; assisted with patient profile management, e‑prescriptions, physician referrals and administrative tasks; resolved inquiries and de‑escalated complaints; maintained accurate records and coordinated with healthcare providers to support daily operations.

  2. —

    Customer Support & Appointment Coordinator (Part‑time)

    Scandic Lion Properties

    First point of contact for prospective buyers via phone, WhatsApp and email; scheduled property viewings; guided clients through purchase process; collaborated with sales team to nurture leads and convert sales; provided ongoing tenant support; maintained CRM records of interactions and appointments; worked cross‑functionally to ensure seamless service delivery.

  3. —

    Customer Support & Operations Representative

    Affordable Rent To Own

    Responded to inquiries about housing solutions; assisted with onboarding, account setup and application guidance; managed inbound/outbound communications via phone, email and CRM; maintained accurate customer records; coordinated follow‑ups and appointments; built strong relationships through proactive communication; collaborated with team to resolve concerns efficiently.

  4. —

    Customer Support Specialist & Business Owner

    Self‑Employed

    Managed end‑to‑end customer orders; used Zendesk for ticket handling and issue resolution; handled inquiries via phone, email, WhatsApp and social media; coordinated suppliers, logistics partners and customers for timely fulfillment; kept detailed transaction records; resolved complaints and implemented follow‑up processes to encourage repeat business; cultivated strong customer relationships.

  5. —

    Customer Service Representative

    Pisces Properties & Real Estate

    Handled 50+ daily inquiries via phone, email and social media with a 95% resolution rate; supported landlords and tenants; assisted clients with property information and appointments; maintained CRM records; addressed complaints professionally and worked with internal teams for timely resolutions; improved engagement through proactive communication and lead generation.

Quick answers

About Eniola

What does Eniola Alayo do?

Eniola Alayo (Professional) is a professional based in Nigeria with a portfolio on Talentta. Eniola brings 6 years of professional experience, with strengths in - Crisis Management, - Problem-Solving, Accounts Payable Support and Appointment Scheduling.

Where is Eniola Alayo based?

Eniola Alayo is based in Nigeria.

What are Eniola's top skills?

Eniola's top skills are - Crisis Management (Intermediate), - Problem-Solving (Intermediate), Accounts Payable Support (Intermediate), Appointment Scheduling (Intermediate), Client Relationship Management (Intermediate) and Complaint Resolution (Intermediate).

How can I hire Eniola Alayo?

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