At a glance
ENIOLA OGUNLEYE (Restaurant Operations Manager) is a professional based in Nigeria with a portfolio on Talentta. ENIOLA brings 6 years of professional experience, with strengths in Complaint Resolution, Customer Engagement, Customer Feedback and Customer Retention & Referrals. ENIOLA studied Bachelor of Science (B.Sc.) in Business Administration at National Open University of Nigeria (NOUN), Lagos.
About
Hospitality professional with over 5 years of experience in restaurant operations, customer experience, marketing, and sales support. Skilled at coordinating promotions, influencer/UGC campaigns, reservations, and group bookings while driving customer acquisition and retention. Combines hands‑on operations knowledge with social media and digital marketing expertise to enhance brand experience, increase traffic, and meet commercial goals.
Expertise
Career
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Zayda Restaurant
Supported restaurant promotions, events, influencer/UGC campaigns and customer engagement initiatives; managed reservations, group bookings and special dining requirements; handled inquiries, orders, complaints and special requests; supervised and motivated service staff; coordinated kitchen and service teams; identified operational bottlenecks and recommended workflow improvements; trained staff on service standards and product knowledge.
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Xhale
Coordinated daily restaurant operations and staff activities; handled customer inquiries, product recommendations and service concerns; assisted with recruitment and interviews; trained new employees on procedures and service expectations; monitored team performance and coached for quality improvement; helped resolve customer and operational issues while maintaining service consistency.
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Kingfisher
Translated business priorities into daily team actions; guided employees on customer service and complaint escalation; reviewed feedback to identify service gaps and recommend improvements; maintained communication between management and frontline staff; supported efficient work practices and policy adherence.
Foundations
Bachelor of Science (B.Sc.) in Business Administration
Quick answers
ENIOLA OGUNLEYE (Restaurant Operations Manager) is a professional based in Nigeria with a portfolio on Talentta. ENIOLA brings 6 years of professional experience, with strengths in Complaint Resolution, Customer Engagement, Customer Feedback and Customer Retention & Referrals. ENIOLA studied Bachelor of Science (B.Sc.) in Business Administration at National Open University of Nigeria (NOUN), Lagos.
ENIOLA OGUNLEYE is based in Nigeria.
ENIOLA's top skills are Complaint Resolution (Intermediate), Customer Engagement (Intermediate), Customer Feedback (Intermediate), Customer Retention & Referrals (Intermediate), Daily Work Coordination (Intermediate) and digital marketing (Intermediate).
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