At a glance
Ese Diamond (Customer Experience Manager) is a professional based in Nigeria with a portfolio on Talentta. Ese brings 6 years of professional experience, with strengths in - Problem-Solving, Accounts Payable Support, Administrative Support and Client Communication & Follow-Up. Ese studied B.Sc. Marketing (In Progress) at National Open University of Nigeria (NOUN).
About
Customer experience and operations professional with 6+ years of experience working with customers, clients and teams. Skilled in handling enquiries, resolving issues, managing bookings, following up with clients and supporting daily operations. Experienced in managing 500+ customer bookings, handling escalated complaints and coordinating different teams to resolve customer needs. A strong communicator who works well under pressure, stays organized and takes a practical approach to solving problems.
Expertise
Career
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The Quays Lagos Restaurant & Lounge
Promoted from Hostess/Customer Service based on strong performance. Managed daily customer interactions, enquiries, requests and escalations. Handled 500+ bookings and reservations, coordinated with internal teams and external vendors, supervised 15–20 team members during events, coordinated 15+ events annually, created checklists and workflows, delivered training and worked directly with ownership on escalations.
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The Quays Lagos Restaurant & Lounge
Welcomed customers, managed reservations, seating, and special requests. Responded to enquiries, monitored feedback, escalated concerns, supported front‑of‑house standards and built relationships with regular customers.
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Ese Diamond
Welcomed customers and managed the initial experience, handled reservations and special requests, responded to enquiries, monitored feedback, escalated service concerns, and built relationships through personalized service.
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Colossus Lagos Hotel
Coordinated daily customer‑facing operations, resolved concerns by liaising with internal teams, supported employee onboarding and training, monitored feedback, coordinated team activities during high‑volume periods, and assisted management with operational decisions.
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Caviar Homes
Managed enquiries across multiple channels, maintained client communication, built relationships, identified needs, supported retention, and assisted with promotional communication and social media content.
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House Café Lounge & Restaurant
Managed customer interactions during busy periods, coordinated team members, monitored feedback, communicated issues to management, helped resolve service problems and supported daily operations.
Foundations
B.Sc. Marketing (In Progress)
OND, Business Administration
WAEC – West African Senior School Certificate
Quick answers
Ese Diamond (Customer Experience Manager) is a professional based in Nigeria with a portfolio on Talentta. Ese brings 6 years of professional experience, with strengths in - Problem-Solving, Accounts Payable Support, Administrative Support and Client Communication & Follow-Up. Ese studied B.Sc. Marketing (In Progress) at National Open University of Nigeria (NOUN).
Ese Diamond is based in Nigeria.
Ese's top skills are - Problem-Solving (Intermediate), Accounts Payable Support (Intermediate), Administrative Support (Intermediate), Client Communication & Follow-Up (Intermediate), Complaint Resolution (Intermediate) and Cross-functional Team Collaboration (Intermediate).
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