At a glance
ESTHER ITA NNASIA (Relationship Manager) is a professional based in Nigeria with a portfolio on Talentta. ESTHER brings 6 years of professional experience, with strengths in Analytical and problem-solving skills, collaboration, Customer Relations and Effective Communication. ESTHER studied Master of Business Administration (MBA) – Distinction at MIVA Open University.
About
Results‑driven Banking and Relationship Management professional with 7+ years of experience in relationship management, business development, customer engagement, account management, and financial services. Experienced in managing corporate, SME, and individual client relationships, driving new business acquisition, supporting risk asset growth, resolving customer issues, and ensuring compliance with KYC, AML, and regulatory requirements. Proven track record of delivering business growth, achieving 85% new‑to‑bank growth and contributing to a 70% reduction in branch NPL. Holds an MBA with strong foundations in management, strategy, negotiation, operations, and corporate finance, complemented by experience in real estate and property management.
Expertise
Career
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Multi Stream Limited
Promoted wellness and consumer products through direct marketing strategies; Used social media platforms to generate leads and increase product awareness; Supported team growth and customer onboarding; Built and managed customer relationships
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Sterling Bank Limited
Grew customer deposits through structured marketing, personalized engagements, and strong relationship management; Achieved 85% New‑to‑Bank growth; Reduced branch Non‑Performing Loans by 70% through effective credit monitoring; Guided customers onto digital channels to improve convenience and retention; Exceeded sales targets with customer‑centric strategies; Mitigated risk by ensuring accurate credit application processing and documentation
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Fidelity Bank Plc
Consistently exceeded weekly, monthly and annual sales targets; Reactivated and activated 100+ dormant accounts, contributing to revenue growth of #450M; Promoted digital banking solutions (USSD, online, ATM) leading to notable adoption; Built strong customer relationships and identified cross‑sell/upsell opportunities; Responded promptly to requests and resolved issues efficiently; Conducted market research to identify new business opportunities and enhance loyalty programs; Implemented value‑chain marketing to generate new retail and SME clients
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Mutual Benefit Life Assurance
Conducted market research to identify business opportunities and support product positioning; Acquired new clients by selling 10+ policy products; Represented company at events to promote products and services; Maintained accurate records and portfolios, ensuring strong relationships and future sales; Utilized social media for digital marketing, achieving 80% of KPIs
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Abia State Housing and Property Development Co‑operation
Handled documentation, filing, and management of property portfolio; Prepared inspection reports and supported administrative operations; Engaged prospective clients and processed rent payments and renewals
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Jide Taiwo & Co (Management/Agency Department IT U.K. Oversuor and Partner)
Managed residential and commercial property portfolios; Prepared lease renewals, rent notices, and demand letters; Conducted property inspections and maintained documentation; Assisted in negotiations and liaised with external agents
Selected work
Conducted an MBA research project examining the impact of digital banking platforms, including mobile banking, online banking, and website services, on customer retention at Sterling Bank. The study assessed factors influencing customer retention, repeat transaction behaviour, and switching intentions. Primary data was collected through a structured questionnaire and analysed using descriptive and inferential statistics. The project strengthened my skills in research, data analysis, digital banking, customer experience, and strategic problem-solving.
Foundations
Master of Business Administration (MBA) – Distinction
National Youth Service Certificate
Higher National Diploma in Estate Management and Valuation
Quick answers
ESTHER ITA NNASIA (Relationship Manager) is a professional based in Nigeria with a portfolio on Talentta. ESTHER brings 6 years of professional experience, with strengths in Analytical and problem-solving skills, collaboration, Customer Relations and Effective Communication. ESTHER studied Master of Business Administration (MBA) – Distinction at MIVA Open University.
ESTHER ITA NNASIA is based in Nigeria.
ESTHER's top skills are Analytical and problem-solving skills (Intermediate), collaboration (Intermediate), Customer Relations (Intermediate), Effective Communication (Intermediate), Financial Record Management (Intermediate) and Good In Sales And Marketing (Intermediate).
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