At a glance
ESTHER UWE AKAN (Retail Sales Manager) is a professional based in Nigeria with a portfolio on Talentta. ESTHER brings 6 years of professional experience, with strengths in Complaint Resolution, Cross-selling, Customer Loyalty And Retention and Customer Relationship Management And Partnership Relationship Management. ESTHER studied Postgraduate Diploma (PGD) in Business Administration at National Open University of Nigeria (NOUN).
About
Results‑driven sales professional with a strong background in retail sales operations, team supervision and customer relationship management. Proven ability to boost revenue through upselling, cross‑selling and tailored product recommendations, exemplified by growing a single purchase from ₦1.2 million to over ₦5 million. Experienced in coordinating corporate gift orders, merchandising, stock monitoring and complaint resolution while maintaining high customer satisfaction. Also skilled in HR support and administrative functions.
Expertise
Career
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The Lekki Gift Company
Supported daily retail sales operations, guided team members, engaged customers to understand needs and recommend products, used upselling and cross‑selling techniques, grew a walk‑in purchase from ₦1.2 million to over ₦5 million, followed up on inquiries, coordinated corporate gift orders (including Adecco), assisted merchandising and stock monitoring, resolved complaints and maintained repeat business
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PC Recruitment Global
Supported recruitment and routine HR activities, handled documentation and record keeping, coordinated recruitment communications and processes
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Textile and Fashion Retail
Assisted customers in selecting textile and fashion products, provided product information, supported sales activities, maintained positive relationships, resolved service concerns and contributed to daily retail operations
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Julius Berger Nigeria Plc
Provided administrative and documentation support, assisted with record keeping and office coordination, supported daily administrative activities
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Government Secondary School
Supported classroom teaching, assisted with lesson preparation and classroom activities
Foundations
Postgraduate Diploma (PGD) in Business Administration
Business Administration
Quick answers
ESTHER UWE AKAN (Retail Sales Manager) is a professional based in Nigeria with a portfolio on Talentta. ESTHER brings 6 years of professional experience, with strengths in Complaint Resolution, Cross-selling, Customer Loyalty And Retention and Customer Relationship Management And Partnership Relationship Management. ESTHER studied Postgraduate Diploma (PGD) in Business Administration at National Open University of Nigeria (NOUN).
ESTHER UWE AKAN is based in Nigeria.
ESTHER's top skills are Complaint Resolution (Intermediate), Cross-selling (Intermediate), Customer Loyalty And Retention (Intermediate), Customer Relationship Management And Partnership Relationship Management (Intermediate), Good Communication And Negotiation (Intermediate) and Merchandising And Stock Monitoring (Intermediate).
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Work with ESTHER
