At a glance
Fadeeyi Mudashiru Temitayo (Customer Success Manager) is a professional based in Nigeria with a portfolio on Talentta. Fadeeyi brings 6 years of professional experience, with strengths in Account Management, Active Listening, AI‑powered FinTech CRM Systems and Complaint Resolution. Fadeeyi studied Bachelor of Science (B.Sc.) in Sociology at Lagos State University.
About
Customer Support & Success Specialist with over two years of fintech experience delivering high‑impact customer experiences. Expert in managing the full customer lifecycle, resolving complex technical and account issues, and driving retention through AI‑powered CRM platforms. Proven record of maintaining a 95% CSAT rating, increasing retention by 20%, and boosting sales revenue by 25% in a sales leadership role. Combines analytical research skills, sales acumen, and strong soft skills to thrive in fast‑paced, performance‑driven environments.
Expertise
Career
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Giasun Technologies (Quark Financials Nigeria / JFIN QuarkFinance)
Delivered multi‑channel support, managed onboarding, loan tracking, and document verification using an AI‑powered CRM. Coordinated with Risk, Operations, and Collections teams to optimize service delivery and educated customers on product updates.
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Lucky Fibre Industries
Led a team of 10‑15 field sales reps, expanded business revenue by 25% in six months, improved client retention by 15%, and reduced sales cycle duration by 25%. Built corporate and retail client networks and collaborated with marketing on outreach strategies.
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Lagos State University
Conducted qualitative and quantitative research, created data collection frameworks, and produced literature reviews and research briefs in collaboration with institutional research teams.
Foundations
Bachelor of Science (B.Sc.) in Sociology
Quick answers
Fadeeyi Mudashiru Temitayo (Customer Success Manager) is a professional based in Nigeria with a portfolio on Talentta. Fadeeyi brings 6 years of professional experience, with strengths in Account Management, Active Listening, AI‑powered FinTech CRM Systems and Complaint Resolution. Fadeeyi studied Bachelor of Science (B.Sc.) in Sociology at Lagos State University.
Fadeeyi Mudashiru Temitayo is based in Nigeria.
Fadeeyi's top skills are Account Management (Intermediate), Active Listening (Intermediate), AI‑powered FinTech CRM Systems (Intermediate), Complaint Resolution (Intermediate), Conflict Resolution & Negotiation (Intermediate) and Critical thinking skills (Intermediate).
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