At a glance
Favour Imonitie (Customer Support Representative) is a professional based in Nigeria with a portfolio on Talentta. Favour brings 6 years of professional experience, with strengths in collaboration, Complaint Resolution, Compliance & Service Quality and CRM & Customer Record Management. Favour studied B.Ed., Early Childhood Education & Educational Management at University of Benin.
About
Customer care professional with 4+ years experience responding to travel enquiries and delivering booking assistance across phone, email, and live chat. Handles bookings, itinerary changes, visa documentation, and after‑sales follow‑up for international clients, managing 60‑80 enquiries a month while maintaining accurate records. Generated ₦2.8M in travel sales over four months by building positive client relationships and diligent follow‑up. Comfortable working independently in remote, multi‑channel support roles and quickly adapting to new booking and ticketing systems.
Expertise
Career
—
JollofTravel
Respond to 60‑80 customer enquiries per month across phone, email, and chat, quoting fares, processing visa paperwork, and handling flight and hotel bookings. Generate sales by converting inbound enquiries into confirmed bookings, manage the full booking process from enquiry to payment confirmation, resolve booking discrepancies with airline and hotel partners, and log all interactions in Zoho CRM.
—
Trav4College Travel Agency
Guided 150+ students and families through international travel and study‑abroad logistics, coordinating flights, visas, and accommodation. Hosted webinars on visa requirements, led weekly consultations to match clients with suitable travel packages, and compiled monthly reports on enquiry volume and booking conversions.
—
Neodote Loan Company
Handled 50+ daily client interactions via phone and written channels, resolved account queries, negotiated repayment plans, and improved voluntary repayment rates through consistent follow‑up. Maintained real‑time CRM records of all interactions and payment commitments for compliance reporting.
Foundations
B.Ed., Early Childhood Education & Educational Management
Quick answers
Favour Imonitie (Customer Support Representative) is a professional based in Nigeria with a portfolio on Talentta. Favour brings 6 years of professional experience, with strengths in collaboration, Complaint Resolution, Compliance & Service Quality and CRM & Customer Record Management. Favour studied B.Ed., Early Childhood Education & Educational Management at University of Benin.
Favour Imonitie is based in Nigeria.
Favour's top skills are collaboration (Intermediate), Complaint Resolution (Intermediate), Compliance & Service Quality (Intermediate), CRM & Customer Record Management (Intermediate), Customer Retention & Relationship Building (Intermediate) and Customer Support (Phone, WhatsApp, Email) (Intermediate).
Create a free employer account on Talentta to contact Favour, invite them to apply for a role or schedule an interview.
Work with Favour
