Fiyinfoluwa Oluwafemi

Customer Service Representative

Nigeria
On Talentta since Oct 2026

- Attention to Detail✦- Problem-Solving✦Adaptability✦Call Handling / Digital Tools✦Customer Relationship Management And Partnership Relationship Management✦Data Recording & Reporting✦emotional Intelligence✦Good communication skills✦Regional Sales Management✦Time management✦- Attention to Detail✦- Problem-Solving✦Adaptability✦Call Handling / Digital Tools✦Customer Relationship Management And Partnership Relationship Management✦Data Recording & Reporting✦emotional Intelligence✦Good communication skills✦Regional Sales Management✦Time management✦

At a glance

Fiyinfoluwa Oluwafemi (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. Fiyinfoluwa brings 6 years of professional experience, with strengths in - Attention to Detail, - Problem-Solving, Adaptability and Call Handling / Digital Tools. Fiyinfoluwa studied BSc Banking & Finance at Osun State University.

6+
Years experience: 10+
Skills: 3+
Roles held

About

Meet Fiyinfoluwa

Ambitious and results‑driven Banking and Finance graduate with over five years of proven success in customer service, telesales, and sales leadership. Consistently exceeded sales targets by 25–35%, driving revenue growth of over ₦50M annually through strategic customer acquisition and retention. Skilled at converting leads into loyal clients, increasing the customer base by 30% and improving satisfaction ratings through exceptional service delivery.

Expertise

What I bring

Intermediate

- Attention to Detail
- Problem-Solving
Adaptability
Call Handling / Digital Tools
Customer Relationship Management And Partnership Relationship Management
Data Recording & Reporting
emotional Intelligence
Good communication skills
Regional Sales Management
Time management

Career

Experience

Jan 2020 —
Customer Service Representative
KREATER CARGO
Primary point of contact for customers handling inquiries on cargo shipments, delivery schedules, pricing, and service options. Provided shipment tracking, documentation, and logistics information. Coordinated with operations, warehouse, and dispatch teams to ensure smooth handling and timely delivery. Resolved complaints promptly, maintaining high professionalism and satisfaction. Processed bookings, prepared documentation, and ensured compliance with policies and regulations.
Jan 2020 —
Telesales Executive
KOOLBOKS NIGERIA
Initiated outbound calls to promote products, generated leads and closed sales. Handled inbound inquiries, provided detailed product information and converted prospects into transactions. Identified customer needs, recommended suitable solutions, and consistently exceeded sales targets and KPIs. Maintained accurate CRM records and built strong relationships for repeat business. Handled objections professionally and delivered effective solutions.
Jan 2020 —
Sales Representative Supervisor
FRUITYLIFE ENTERPRISE
Supervised and mentored sales representatives to achieve targets and KPIs. Developed and implemented sales strategies to drive revenue and expand market share. Monitored performance, analyzed data and provided actionable insights. Trained team on sales techniques, product knowledge and customer engagement. Set goals, tracked progress and conducted performance reviews. Identified new business opportunities, generated leads and supported high‑value deals. Ensured excellent customer service and resolved escalated issues.

Foundations

Education & languages

Osun State University

BSc Banking & Finance

Oke Ira Senior Grammar School

Senior School Certificate Examination

Quick answers

About Fiyinfoluwa

What does Fiyinfoluwa Oluwafemi do?

Where is Fiyinfoluwa Oluwafemi based?

Fiyinfoluwa Oluwafemi is based in Nigeria.

What are Fiyinfoluwa's top skills?

Fiyinfoluwa's top skills are - Attention to Detail (Intermediate), - Problem-Solving (Intermediate), Adaptability (Intermediate), Call Handling / Digital Tools (Intermediate), Customer Relationship Management And Partnership Relationship Management (Intermediate) and Data Recording & Reporting (Intermediate).

How can I hire Fiyinfoluwa Oluwafemi?

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