At a glance
FRANCIS ABEL UKPONG (Front Office Manager) is a professional based in Nigeria with a portfolio on Talentta. FRANCIS brings 6 years of professional experience, with strengths in - Problem-Solving, Active Listening, Adaptability and Communications. FRANCIS studied Bachelor of Arts, History and International Studies at University of Uyo, Akwa Ibom, Nigeria.
About
Self‑motivated and organized hospitality professional with extensive front‑office and customer‑service experience. Skilled in guest relations, front‑desk procedures, reservations, billing, payment verification, interdepartmental coordination and thriving in fast‑paced environments. Proficient with OperaPMS, IDS PMS and CranSoft PMS, and known for strong communication, problem‑solving, active listening, adaptability and multitasking.
Expertise
Career
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DUSK TOURISM LLC
Sold customized tour packages, handled client enquiries, coordinated bookings for flights, hotels and transportation; collaborated with partners, vendors and tour operators; maintained knowledge of travel regulations and visa processes.
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EKO HOTELS & SUITES
Managed daily front‑office operations including check‑in/check‑out, room allocation, reservations and account verification; utilized IDS PMS and CranSoft PMS for guest profiles, billing and payments; delivered professional guest relations, resolved complaints and coordinated with housekeeping, maintenance, reservations, guest services and accounts; processed invoices, payment confirmations and maintained accurate guest records; prepared detailed shift handovers and supported financial reconciliation; assisted VIP and corporate guests with special requests while upholding privacy and service standards.
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PREMIER INN HOTEL
Maintained a tidy front desk, greeted guests, handled enquiries and complaints, managed incoming calls and correspondence, sorted emails, monitored office supplies and performed administrative duties.
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CRYSTAL LAUNDRY LLC
Handled customer enquiries via phone, email and in‑person; managed order intake, ticketing and accurate recording of laundry items; resolved complaints promptly; managed cash, POS and transfer payments and issued receipts.
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ENERGY ASSET COMPANY
Supported strategic campaign planning and client presentations with data‑driven recommendations; managed meeting logistics, project plans, communications and deliverables for senior teams; coordinated internal and external communications and supported executive‑level meetings and events.
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ACCENTURE
Provided financial advice based on client circumstances, risk appetite and investment objectives; analyzed client data and projections to develop strategies; maintained client relationships, produced financial reports and communicated information clearly.
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KPMG
Supported business process design, system configuration, project documentation, testing and training materials; acted as liaison between clients and IT teams and assisted daily project operations.
Foundations
Bachelor of Arts, History and International Studies
Diploma in Hospitality Management and Operation
Certificate in Project Management
Quick answers
FRANCIS ABEL UKPONG (Front Office Manager) is a professional based in Nigeria with a portfolio on Talentta. FRANCIS brings 6 years of professional experience, with strengths in - Problem-Solving, Active Listening, Adaptability and Communications. FRANCIS studied Bachelor of Arts, History and International Studies at University of Uyo, Akwa Ibom, Nigeria.
FRANCIS ABEL UKPONG is based in Nigeria.
FRANCIS's top skills are - Problem-Solving (Intermediate), Active Listening (Intermediate), Adaptability (Intermediate), Communications (Intermediate), Complaint Resolution (Intermediate) and CranSoft PMS (Intermediate).
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