Customer Success Manager
At a glance
Francis Vanessa Ogheneokiroro (Customer Success Manager) is a professional based in Nigeria with a portfolio on Talentta. Francis brings 6 years of professional experience, with strengths in - Crisis Management, - Problem-Solving, Active Listening and Client Relationship Management. Francis studied B.A. Music, Second Class Lower at Alex Ekwueme Federal University, Ndufu‑Alike, Ebonyi State.
About
Customer-focused professional with 3+ years of experience handling inbound and outbound calls, resolving inquiries, managing complaints, and building strong client relationships. Skilled in CRM management, KYC verification, follow‑up, and problem‑solving, with a proven ability to remain professional and efficient in fast‑paced, target‑driven environments. Reliable, detail‑oriented, and committed to delivering excellent customer experiences.
Expertise
Career
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The Tonic Technologies Ltd.
Handled high‑volume outbound and inbound communication on a digital trading platform, achieving 95%+ resolution within SLA; performed KYC verification and documentation reviews; developed SOPs reducing handling time by 20%; coordinated with sales, technical and product teams; maintained accurate CRM records and processed transactions to prevent fraud.
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Viani Wellness Centre
Responded to inquiries via phone, WhatsApp, social media and email; provided product and service information; recommended suitable offerings; followed up post‑purchase; processed orders, bookings and payments; maintained CRM records; supported stock‑taking and product availability monitoring.
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Mipple Technology Limited
Managed high volumes of inbound and outbound calls; delivered product and service information; adhered to scripts while adapting communication; identified upselling opportunities; kept accurate conversation records; met personal and team KPIs; participated in training to improve product knowledge and call handling.
Foundations
B.A. Music, Second Class Lower
Quick answers
Francis Vanessa Ogheneokiroro (Customer Success Manager) is a professional based in Nigeria with a portfolio on Talentta. Francis brings 6 years of professional experience, with strengths in - Crisis Management, - Problem-Solving, Active Listening and Client Relationship Management. Francis studied B.A. Music, Second Class Lower at Alex Ekwueme Federal University, Ndufu‑Alike, Ebonyi State.
Francis Vanessa Ogheneokiroro is based in Nigeria.
Francis's top skills are - Crisis Management (Intermediate), - Problem-Solving (Intermediate), Active Listening (Intermediate), Client Relationship Management (Intermediate), Communications (Intermediate) and Complaint Resolution (Intermediate).
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