Customer Service Representative
At a glance
FUNMILAYO JANET ODUYIGA (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. FUNMILAYO brings 6 years of professional experience, with strengths in - Attention to Detail, - Problem-Solving, Administrative Support and collaboration. FUNMILAYO studied Higher National Diploma (HND) in Banking and Finance at Lagos State Polytechnic.
About
Customer-focused professional with experience in customer communication, issue resolution, administrative support, and record keeping. Skilled in phone, email, and chat interactions, complaint handling, and team collaboration. Proficient with Microsoft Office and adept at remote work, delivering accurate documentation and attentive service.
Expertise
Career
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Not specified
['Managed customer interactions through phone, email, and messaging platforms.', 'Addressed customer concerns and provided timely responses to inquiries.', 'Negotiated repayment arrangements while maintaining professional relationships.', 'Resolved customer complaints and escalated complex issues when necessary.', 'Maintained accurate interaction records and documentation.']
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GATE Academy
['Supported daily administrative and customer‑facing operations.', 'Handled incoming calls and emails while responding promptly to inquiries.', 'Coordinated meetings and maintained organized records.', 'Assisted in communication between departments to improve service delivery.']
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ACCESS BANK PLC
['Attend to customer inquiries and provide support on banking products and services.', 'Handle customer complaints and resolve issues professionally while ensuring satisfaction.', 'Process customer requests and maintain accurate records of interactions.', 'Support daily branch operations and maintain service excellence standards.', 'Escalate complex customer concerns to appropriate departments when required.', 'Build and maintain positive customer relationships through effective communication.']
Foundations
Higher National Diploma (HND) in Banking and Finance
Quick answers
FUNMILAYO JANET ODUYIGA (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. FUNMILAYO brings 6 years of professional experience, with strengths in - Attention to Detail, - Problem-Solving, Administrative Support and collaboration. FUNMILAYO studied Higher National Diploma (HND) in Banking and Finance at Lagos State Polytechnic.
FUNMILAYO JANET ODUYIGA is based in Nigeria.
FUNMILAYO's top skills are - Attention to Detail (Intermediate), - Problem-Solving (Intermediate), Administrative Support (Intermediate), collaboration (Intermediate), Complaint Resolution And De-Escalation Technique (Intermediate) and Customer care Service (Intermediate).
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