At a glance
Gabriel Blessing Ufedo (Professional) is a professional based in Nigeria with a portfolio on Talentta. Gabriel brings 6 years of professional experience, with strengths in Computer, Critical Thinking And Complex Problem Solving, Customer care Service and Customer Engagement And Complaint Handling. Gabriel studied B.Ed. Sociology Education at Kogi State University, Anyigba, Kogi State.
About
A dedicated and results-driven Customer Service professional with over 2 years of experience resolving customer inquiries, managing complex schedules, and enhancing satisfaction in dynamic organizations.
Expertise
Career
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Street 13 fast food restaurant, Abuja
Receiving and processing online and phone calls orders; Communicating orders clearly and promptly between customers and the kitchen team; Handling customer enquiries, complaints and feedback professionally; Managing order pickups and ensuring smooth handover to customers or delivery agents; Maintaining accurate record of sales/orders as directed by management
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Eesh Interior and Decor, Abuja
First point of contact greeting customers and providing detailed product and service information; Efficiently resolve customer complaints improving retention and satisfaction; Manage multi-channel communication including phone calls and emails; Process customer payments and manage incoming shipments to maintain inventory accuracy
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Twelve03 Meals, Lagos
Managed customer interactions across phone, live chat, and social media platforms; Resolved an average of 50+ customer complaints and inquiries weekly; Streamlined order confirmation and dispatch process, ensuring payment accuracy and reducing fulfillment errors; Maintained detailed records of interactions and feedback for service improvements
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Federal Ministry of Youth and Sport Development, Abuja
Organized and managed departmental files; Scheduled appointments and managed complex calendars for senior staff; Composed and distributed official correspondence; Served as front-line representative greeting visitors and directing phone calls
Foundations
B.Ed. Sociology Education
Quick answers
Gabriel Blessing Ufedo (Professional) is a professional based in Nigeria with a portfolio on Talentta. Gabriel brings 6 years of professional experience, with strengths in Computer, Critical Thinking And Complex Problem Solving, Customer care Service and Customer Engagement And Complaint Handling. Gabriel studied B.Ed. Sociology Education at Kogi State University, Anyigba, Kogi State.
Gabriel Blessing Ufedo is based in Nigeria.
Gabriel's top skills are Computer (Intermediate), Critical Thinking And Complex Problem Solving (Intermediate), Customer care Service (Intermediate), Customer Engagement And Complaint Handling (Intermediate), Fast Learner (Intermediate) and Microsoft Office suite (Intermediate).
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