Customer Support
At a glance
Gbaja Toluwalope (Customer Support) is a professional based in Nigeria with a portfolio on Talentta. Gbaja currently works as Relationship Manager at First City Monument Bank.
About
My name is Tolu. I’m a customer support professional with over 3 years of experience in First City Monument Bank Business Banking division, supporting SME clients. In that role, I onboarded customers, resolved complaints, and built relationships to ensure clients got value from our services. I’m known for being a strong communicator, patient, and proactive. I enjoy solving problems and making sure customers feel supported. I’m now looking to grow into a Customer Success Manager role where I can use my experience to help customers achieve their goals and contribute to company growth.
Career
— Present
First City Monument Bank
Supported SME clients in FCMB Business Banking division. - Onboarded new customers and explained banking products - Resolved complaints and ensured customer satisfaction - Built long-term relationships to drive retention and referrals - Managed client queries via phone, email, and WhatsApp professionally
Quick answers
Gbaja Toluwalope (Customer Support) is a professional based in Nigeria with a portfolio on Talentta. Gbaja currently works as Relationship Manager at First City Monument Bank.
Gbaja Toluwalope is based in Nigeria and currently works at First City Monument Bank.
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