Customer Service Representative
At a glance
Geraldine Orah-cyril (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. Geraldine brings 6 years of professional experience, with strengths in - Problem-Solving, Active Listening, Administrative Support and Client Relationship Management. Geraldine studied Bachelor of Science (B.Sc.) in Anatomy at Madonna University.
About
Experienced and customer‑focused Customer Service Representative with over 6 years of hands‑on experience providing professional customer support within the MTN franchise environment. Proven ability to handle enquiries, resolve complaints, provide accurate information, process service requests, address concerns, and maintain positive relationships. Strong communicator with excellent listening, problem‑solving, interpersonal and organisational skills. Also experienced in data entry, administrative support, information management and research data support, with proficiency in Microsoft Office and Google Sheets. Reliable, patient, adaptable and able to work independently while maintaining accuracy and professionalism.
Expertise
Career
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Betawa Company (MTN Franchise)
Provided professional, responsive, and customer‑focused service; handled enquiries, complaints and service requests; identified customer needs and delivered accurate solutions; maintained records; communicated clearly with diverse customers; managed multiple interactions while ensuring accuracy; worked both independently and within a team; demonstrated reliability, accountability and strong work ethic.
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Port Harcourt Teaching Hospital (Private Medical Research Support)
Accurately entered, organised and maintained data and records; assisted with data collection and basic research support; used spreadsheets and digital tools; reviewed data for inconsistencies; provided administrative support to doctors; handled information with discretion and confidentiality; communicated professionally; managed multiple responsibilities while meeting deadlines.
Foundations
Bachelor of Science (B.Sc.) in Anatomy
Quick answers
Geraldine Orah-cyril (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. Geraldine brings 6 years of professional experience, with strengths in - Problem-Solving, Active Listening, Administrative Support and Client Relationship Management. Geraldine studied Bachelor of Science (B.Sc.) in Anatomy at Madonna University.
Geraldine Orah-cyril is based in Nigeria.
Geraldine's top skills are - Problem-Solving (Intermediate), Active Listening (Intermediate), Administrative Support (Intermediate), Client Relationship Management (Intermediate), Communications (Intermediate) and Complaint Handling (Intermediate).
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