Manager / Sales Representative
SOLID BODY GYM — Nsukka, Enugu State
Managed day-to-day business activities and supported smooth operation of the facility; promoted gym services to existing and prospective customers and assisted in converting enquiries into memberships; attended to customers professionally, identified needs and provided appropriate information; followed up with prospective and existing customers to encourage membership registration and renewal; built and maintained positive relationships to encourage repeat business; handled enquiries and complaints, resolving issues professionally and escalating when necessary; supervised staff and coordinated daily responsibilities; monitored staff attendance and supported task allocation and work schedules; monitored inventory and stock levels and identified items requiring replenishment; assisted with sales activities and worked toward business and revenue objectives; maintained records relating to customers, memberships and daily business activities; identified operational issues and reported them