Retail Manager
Cerise Noire Gifting and Lifestyle
Managed daily operations of a luxury gifting and lifestyle store, built relationships with corporate and premium clients, oversaw visual merchandising, inventory control and order fulfilment, increased sales through upselling and excellent service, supervised and trained staff, coordinated corporate gifting projects and seasonal campaigns, analysed sales reports to inform pricing and promotions, ensured compliance with health & safety and SOPs, handled recruitment, training and performance development, and oversaw cash management and financial reporting.