Project Manager (Client Support & Service Delivery)
MnMLab Consulting
Served as the primary point of contact for clients, resolving inquiries and issues throughout the project lifecycle to ensure a consistently positive service experience. Managed client expectations through proactive, clear communication of progress, changes, and resolutions, strengthening client confidence and trust. Coordinated with internal teams to resolve client issues efficiently, maintaining service quality standards across multiple active client accounts/projects. Monitored client‑related risks and ensured structured handovers between teams, proactively resolving potential service disruptions and maintaining continuity of service.