Call Center Agent
OPAY LTD
Managed high‑volume inbound calls, provided accurate information, adhered to scripts, documented interactions in the database, and shared knowledge with team to improve service performance.
Helen Nwamaka Ugwunna
Customer Service Representative
- Nigeria
- On Talentta since Sept 2026
At a glance
About Helen Nwamaka Ugwunna at a glance
Helen Nwamaka Ugwunna (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. Helen brings 6 years of professional experience, with strengths in - Problem-Solving, collaboration, Empathy and Excel. Helen studied Bachelor of Arts (BA) in Philosophy at University of Benin.
- 6+
- Years experience
- 20+
- Skills
- 3+
- Roles held
01
About
Meet Helen
Customer Service Representative with 4 years of experience delivering exceptional service to diverse clientele. Proven ability to handle high‑volume inquiries efficiently, resolve issues promptly, and maintain high customer satisfaction. Skilled in communication, problem‑solving, and CRM software utilization. Dedicated to exceeding expectations and contributing to team success.
02
Expertise
What I bring
Intermediate
- - Problem-Solving
- collaboration
- Empathy
- Excel
- Excel ,Microsoft word
- Excellent Communicator
- Google Docs
- Google Drive
- Google Meet
- Google Slides
- Intercom CRM
- Jira
- Microsoft Outlook
- Microsoft Teams
- PowerPoint
- Sales Force
- Slack
- Teamwork
- Trello
- Zendesk
03
Career
Experience
—
—
Customer Support Specialist
Destiny Hotel Limited
Greeted guests, managed check‑ins/outs, handled reservations, coordinated with hotel departments, processed payments accurately, and maintained a clean front‑desk environment.
—
Customer Service Representative
Palmpay
Delivered exceptional service via phone, email, and chat; exceeded performance metrics; provided product knowledge‑based solutions; resolved complaints promptly; maintained detailed CRM records; collaborated with sales and shipping to streamline order processing.
04
Foundations
Education & languages
University of Benin
Bachelor of Arts (BA) in Philosophy
05
Quick answers
About Helen
What does Helen Nwamaka Ugwunna do?
Helen Nwamaka Ugwunna (Customer Service Representative) is a professional based in Nigeria with a portfolio on Talentta. Helen brings 6 years of professional experience, with strengths in - Problem-Solving, collaboration, Empathy and Excel. Helen studied Bachelor of Arts (BA) in Philosophy at University of Benin.
Where is Helen Nwamaka Ugwunna based?
Helen Nwamaka Ugwunna is based in Nigeria.
What are Helen's top skills?
Helen's top skills are - Problem-Solving (Intermediate), collaboration (Intermediate), Empathy (Intermediate), Excel (Intermediate), Excel ,Microsoft word (Intermediate) and Excellent Communicator (Intermediate).
How can I hire Helen Nwamaka Ugwunna?
Create a free employer account on Talentta to contact Helen, invite them to apply for a role or schedule an interview.