Customer Service Representative / SERVICOM Clerk
Federal Airport Authority of Nigeria (FAAN) — Nnamdi Azikiwe International Airport
Assisted passengers with enquiries, directions, and general needs across the airport terminal. Received, documented, and processed passenger complaints regarding airlines and airport staff in line with SERVICOM service delivery standards, liaising with relevant departments to help resolve issues. Maintained accurate records of complaints and enquiries for reporting and follow‑up.