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Iorhidye Obed Saater

Revenue Operations Manager

  • Nigeria
  • On Talentta since Oct 2026
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At a glance

About Iorhidye Obed Saater at a glance

Iorhidye Obed Saater (Revenue Operations Manager) is a professional based in Nigeria with a portfolio on Talentta. Iorhidye brings 6 years of professional experience, with strengths in Analytical and problem-solving skills, Avaya Communicator, CRM and Customer Relationship Management And Partnership Relationship Management. Iorhidye studied B.Sc. Chemistry at Benue State University, Makurdi, Benue State, Nigeria.

6+
Years experience
24+
Skills
5+
Roles held

About

Meet Iorhidye

Detail‑oriented Systems Specialist with expertise in Microsoft Dynamics and advanced Excel for data analysis and order management. Proven ability to identify operational gaps, implement effective solutions, and foster collaboration across diverse teams. Experienced in leading outbound sales teams, driving conversion growth, sales forecasting, and call quality assurance. Skilled at recruiting, training, and coaching large agent groups, setting KPIs, and improving productivity while enhancing customer experience in high‑pressure environments.

Expertise

What I bring

Intermediate

  • Analytical and problem-solving skills
  • Avaya Communicator
  • CRM
  • Customer Relationship Management And Partnership Relationship Management
  • Data Analysis
  • Data Modeling
  • Excel
  • Eyebeam Caller
  • Forecasting
  • Leadership & Team Support
  • MaxAgent
  • Microsoft Dynamics NAV
  • Pivot Table
  • PowerPoint
  • presentation creation
  • Quality assurance
  • Telemarketing & Telesales
  • VLOOKUPS
  • Word

Foundational

  • - Problem-Solving
  • Analytical Thinking
  • Customer care Service
  • Excel (Pivot Tables, VLOOKUP, Data Modeling)
  • KPI & SLA Management

Career

Experience

  1. —

    Telesales Manager

    Fezotech Nigerian Limited

    Recruited, trained and led a 65‑member outbound sales team, increasing monthly conversion rate by 40%; launched intensive training program boosting productivity by 25%; established weekly/monthly KPIs and reported metrics to senior leadership; optimized workflow and forecasting, reducing deal closure time by 15%; set sales targets and executed strategic telemarketing initiatives, including script writing and objection handling; monitored call compliance and handled escalated complaints.

  2. —

    Telesales QA Manager

    Fezotech Nigerian Limited

    Implemented training and onboarding program that raised team productivity by 25%; created and tracked KPIs, improving decision‑making; streamlined workflow and forecasting, cutting closure time by 15%; set departmental sales targets; developed telemarketing scripts and objection handlers; ensured call script adherence and policy compliance; supported escalated complaints and identified upsell opportunities.

  3. —

    Telesales Team Leader

    Fezotech Nigerian Limited

    Coached a team of 15 representatives, surpassing sales targets by 20% each cycle; managed end‑to‑end sales pipelines and performance reviews; designed strategic sales plans to expand customer base; built client relationships and drove cross‑sell/up‑sell; delivered product training; recommended system and procedure improvements to boost productivity.

  4. —

    Customer Service Representative

    Africans Young Entrepreneurs

    Provided outstanding service and built trusting client relationships; reduced wait times by efficient queue management; collaborated with online support to resolve inquiries promptly; improved service processes to raise satisfaction; organized schedules to meet service level goals; trained new associates and facilitated onboarding.

  5. —

    Customer Service Agent

    Avantgarde Management Services

    Delivered exceptional inbound support, maintaining high satisfaction; managed orders and issue resolution via CRM; logged inquiries accurately; consistently met 80% KPI benchmarks; responded to emergency calls and coordinated with first responders; communicated critical information to government agencies during emergencies.

Foundations

Education & languages

Benue State University, Makurdi, Benue State, Nigeria

B.Sc. Chemistry

Quick answers

About Iorhidye

What does Iorhidye Obed Saater do?

Iorhidye Obed Saater (Revenue Operations Manager) is a professional based in Nigeria with a portfolio on Talentta. Iorhidye brings 6 years of professional experience, with strengths in Analytical and problem-solving skills, Avaya Communicator, CRM and Customer Relationship Management And Partnership Relationship Management. Iorhidye studied B.Sc. Chemistry at Benue State University, Makurdi, Benue State, Nigeria.

Where is Iorhidye Obed Saater based?

Iorhidye Obed Saater is based in Nigeria.

What are Iorhidye's top skills?

Iorhidye's top skills are Analytical and problem-solving skills (Intermediate), Avaya Communicator (Intermediate), CRM (Intermediate), Customer Relationship Management And Partnership Relationship Management (Intermediate), Data Analysis (Intermediate) and Data Modeling (Intermediate).

How can I hire Iorhidye Obed Saater?

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